Analyst Field Communications

28 Oct, 2020


Analyst Field Communications

JetBlue Airways
Long Island, NY

About the Experience  

At JetBlue, culture is key, and there’s no better way to sustain that culture than with informed crewmembers, connected by shared stories and engagement in the business strategy and operation.


For the Analyst Corporate Communications/Field Communications, this means you have the desire to motivate, engage and activate our crewmembers through communications. No day will ever be the same. You’ll be writing for multiple internal communications mediums, sharing important operational information while keeping an eye out for opportunities to highlight shining examples of JetBlue’s culture in action. You’ll help our crewmembers know where JetBlue is headed and build understanding of how each individual can support the airline’s success. We’re looking for someone that is passionate about crafting engaging and compelling operational content each and every day. You must be adept at translating complex terminology into interesting and relatable communications, throwing aside “corporate speak” to build a real connection with our frontline crewmembers. The information you will share with crewmembers will enhance their understanding and appreciation for the role they play in the broader JetBlue landscape and our highly-regarded crewmember culture. You’ll help lay out the big picture for our crewmembers.


Position Summary

Based at JetBlue’s office in New York City, The Analyst Corporate Communications/Field Communications will assist with the development and implementation of internal communications activities that illustrate the JetBlue brand clearly to various crewmember populations and oftentimes to the company at large. Plus, you’ll have additional writing opportunities across an assortment of communication mediums and will work with the rest of the communications team, to help execute the overall communications strategy for JetBlue and key workgroups.


The Analyst will work directly with departmental stakeholders on a variety of topics, and will need an inquisitive mind to not only quickly develop a working understanding of the latest news, but also understand how it affects crewmembers in diverse roles across the company. Resulting communications will align with JetBlue’s brand voice and operation so crewmembers have timely, accurate, and reliable communications waiting for them when they need it most.


Essential Responsibilities 

  • Develop a keen understanding of the JetBlue voice and the voice/style of various JetBlue leaders and apply throughout communications
  • Development of internal communications materials, activities and events in support of frontline workgroups
  • Write and edit newsletters, manuals, and other materials and coordinate the distribution to frontline crewmembers
  • Coordinate departmental announcements and notices to ensure consistent presentation
  • Liaison with other workgroups and workgroup communicators to ensure timely communication of cross-departmental initiatives
  • Maintain the day-to-day content and upkeep of workgroup-related information presented on HelloJetBlue (intranet) and posts on On the Fly (intranet app), and email communications
  • Maintain engagement with the operation and provide communications support to crewmembers and crewleaders when needed
  • Provide audio/visual and event support for communications purposes as needed
  • Offer general communication support for communication initiatives
  • Collaborate with internal stakeholders from various departments to gather information on respective initiatives. Then, “translate” departmental speak for different audiences including the frontline group and leadership teams as well as company-wide communications to support and move initiatives forward.
  • Assist in crisis communication, after-hours media relations, and other communications responsibilities as assigned by the General Manager of Corporate Communications
  • Assist in identifying and executing integrated storytelling and content development opportunities for internal audiences as part of a team focused on achieving best results from every communications opportunity
  • Assist in identifying and implementing new channels of communication focused on engaging and inspiring a deskless and diverse workforce
  • Be fearless in asking for more details when partnering and collaborating with crewmembers, crewleaders, and other stakeholders and communicators
  • Other duties as assigned


Minimum Experience and Qualifications 

  • Bachelor’s degree in a related field
  • Two (2) years demonstrated experience in internal communications, journalism and/or public relations
  • Must possess strong organizational, planning, and time-management abilities to be able to produce multiple projects simultaneously under tight deadlines
  • Self-motivated and able to work independently and manage self towards goals, while being a genuine team player
  • Basic Photoshop and HTML skills
  • Basic understanding of social media platforms
  • Demonstrated proficiency with MS Office suite of products
  • Attention to detail while providing exceptional customer service with little supervision
  • Available for occasional overnight travel (10%)
  • Currently in possession of valid travel documents with the ability to travel in and out of the United States
  • Excellent troubleshooting/problem-solving skills
  • Able to pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications 

  • Two (2) years of professional corporate communications or agency experience
  • Excellent communication skills, including writing, proofreading skills, and speaking
  • Excellent interpersonal skills both in person and by phone, with high professionalism


Crewmember Expectations

  • Regular attendance and punctuality
  • Potential need to work flexible hours, after hours and weekends, and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))



  • Computer and other office equipment


Work Environment  

  • Traditional office environment


Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Learn more here

Job posted: 2020-10-28