Assistant Director, Corporate Communications

26 Dec, 2021


Assistant Director, Corporate Communications

Arlington, VA

Position Overview:

The Assistant Director, Corporate Communications will help manage external communications across PBS, including day-to-day viewer services correspondence & rapid response, General Audience Programming Listings, and annual reports.

Key responsibilities will include, but are not limited to:

Viewer Services
Craft responses for most popular viewer comment topics and ensure they are updated as necessary.
Oversee rapid response to viewer feedback or grassroots issue-campaigns.
Research and draft responses for specific questions, seeking input from other PBS departments when needed.
Assist PBS member stations as needed with talking points and corporate messaging.
Conceive and produce regular Viewer Services reports for key audiences.
Respond to viewer email, phone calls and hard mail.
PBS Program Listings
With input from outside producers and internal team members, compile, write and edit listing descriptions for distribution to listings services and member stations approximately 7 weeks prior to month of air.
Solicit listings from team members or producers, proof and edit if necessary, and publish to national listings services.
Publish listings to myPBS (station facing intranet) and email to external distribution lists
Partner with PBS Program Scheduling to compile outstanding listings, schedule corrections and updates to be distributed externally
Correspond with listing services representatives as necessary
General Responsibilities
Assist with project management of Corporate Communication deliverables, such as Annual Surveys, Stakeholder Reports, budgets and Transparency Reports.
Assist with maintaining pages managed by Corporate Communications on
Perform other duties as assigned
Requirements for success:
2-3 years of communications experience, preferably at a membership organization, congressional office, or PR firm.
College degree in English, Journalism, Public Relations, or information-management related field. An equivalent combination of education and experience may be considered.
Experience editing, proofing, writing and publishing content across web platforms
Strong writing and editing background.
Ability to work collaboratively across teams, and work well independently
Exceptional project and time management skills
Self-motivated with attention to detail and commitment to continuous tracking of changes and information
Basic knowledge/concepts of database management; experience with Freshdesk software a bonus
Knowledge of public media industry a plus
Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.
PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.

Apply for this Position

Job posted: 2021-12-26