Associate Director, Change Management and Communications

25 Apr, 2021


Associate Director, Change Management and Communications

OneMain Financial
Wilmington, DE

OneMain Financial (NYSE: OMF) is the country’s largest lending-exclusive financial company.

One of our critical and highly visible initiatives is building and scaling industry-leading digital lending applications and experiences for our customers. The Associate Director, Change Management and Communications will plan and execute communications strategies to support change management goals and milestones as we innovate and transform our operating model. This is a unique and strategic role, and will report into the VP of Transformation.


  • Lead and support efforts in organization change management
  • Building comprehensive communications roadmap and milestones to support evolution of and adherence to our evolving business model, including urgent and focused communications that impact change adoption
  • Working closely with various internal stakeholders, including senior leadership, to develop key messages and to ensure that communications are clear, consistent and timely (often in partnership with Internal Communications)
  • Author, edit and develop communications including internal campaigns to drive awareness, engagement, education and morale in response to broader evolution and tactical day-to-day business impact and new controls and compliance measures
  • Building and fostering collaborative relationships with department leaders to stay informed and abreast of new initiatives and anticipate impacts to our team members
  • Working closely with business partners to understand their key priorities and focus areas for change management communications
  • Communicating and writing effectively and with impact, tailoring content to intended audiences
  • Ensuring consistency and impact of messaging across various communications


  • Well-developed leadership and change management capabilities with demonstrated success completing many cross-functional and strategic business projects including change management initiatives
  • At least 7 years of corporate communications and change management experience
  • A Bachelor’s degree or higher in Communications, Business, Instructional Design, or another relevant field
  • Financial Services or retail distribution transformation (changing footprint in response to digital transformation) experience
  • Excellent writing skills – the ability to develop concise and impactful communications across mediums while adhering to Company voice and style
  • Demonstrated capacity for leadership, communication and teamwork
  • Ability to work autonomously when needed
  • Superior critical thinking skills and the ability to take a concept from ideation to execution
  • Ability to work on multiple projects simultaneously while meeting deadlines
  • Strategic thinking, strong planning and organizational skills
  • Ability to influence with and without authority
  • Strong interpersonal and communications skills

About us

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.


Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligibility
  • Paid time off
  • Paid volunteer time

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

Learn more here

Job posted: 2021-04-25