AVP, Corporate Communications (Internal Communications)

01 Oct, 2020


AVP, Corporate Communications (Internal Communications)

San Antonio, TX

Purpose of Job

Serves as a member of the Corporate Communications leadership team and holds responsibility for the overall strategic direction and leadership of all internal and external communications related to USAA’s assigned line of business Company. Responsible for managing the allocation of resources, both dollars and people, available for the assigned line of business communications to USAA’s best advantage. Contributes to Corporate Communications’ mission of influencing the perceptions and behaviors of people important to USAA including members, employees, the media, industry influencers and others.

Job Requirements

Defines a clear and compelling vision for the assigned line of business communications for all audiences and sells the vision of the Communications Agenda to align and deploy tactics to help achieve our mission. Includes creating a strong brand platform for the assigned line of business company externally and a robust employee program to drive engagement and innovation.

Leads and optimizes a team of communications professionals who counsel the assigned line of business executives and SMEs on key communications approaches and strategies to support prioritized business objectives, USAA’s mission and enterprise goals.

Ensures all assigned line of business communications efforts are integrated with enterprise level efforts and experiences.

Establishes strong, collaborative relationships with the assigned line of business’s senior leadership team and key partners. Fosters positive relationships between Corporate Communications and the business, and collaborates closely with leadership from Human Resources, Legal, etc., in support of business objectives.

Creates strong team unity and an engaged workforce where every employee takes personal responsibility for USAA’s success. Achieves the mission by setting team goals, establishing individual objectives, matching staffing requirements to workload, and ensuring engaged employees through performance management and professional development.

Acts as a responsible steward of USAA’s resources by managing the allocated budget and workforce as well as establishing appropriate business metrics and regular monitoring to ensure both effective and efficient operations.

Hire, coach and develop team members to create bench strength and succession planning for the team and the function.

Minimum Education:

Bachelor’s Degree required.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

10 or more years corporate communications experience providing communications advice to senior management and leading major communications programs.

6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.

Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.

Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

Strong writing and verbal skills with the ability to influence and connect the dots

A well-rounded professional, with the substance, confidence and presence to work at senior levels throughout the organization.

An innovative, creative and strategic thinker.

A collaborative team-builder, leader and motivator.

Learn more here

Job posted: 2020-10-01