Communications Associate, Social Media Community Manager

31 Oct, 2021


Communications Associate, Social Media Community Manager

Chicago, IL/Philadelphia, PA

Job Description

As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, Pinterest, and Twitter. Our social media team continues to grow and we’re seeking a Social Media leader to join our Community Management team. The Community Management team acts as the eyes and ears of the brand, tasked with engaging its communities while driving social conversation through proactive listening. The team monitors Chase’s brand social channels, proposes innovative ways to grow our audience and engagement, and helps execute integrated strategies to bring Chase’s brand pillars to life on social.

As a Chase Social Media Community Manager, you will:

  • Oversee community management in partnership with the social customer service team to ensure engagement across all channels is appropriate, on-brand, and as real-time as possible
  • Work closely with the core team as well as various stakeholders across the firm to monitor social conversations, escalate reputational issues and report on social media trends
  • Develop key customer and consumer insights to inform Chase’s social content and campaigns ensuring recommended positioning will resonate with the user, elevate our brand, and meet business objectives
  • Partner closely with PR, creative, and brand marketing teams to develop and execute social first concepts
  • Shape and execute social engagement strategy for the Chase brand
  • Partner with social content team on editorial planning & ideation
  • Lead brainstorm sessions with social teams on ‘opportunistic’ ideas that foster new ideas that align with Chase’s brand truths
  • Have your finger on the pulse of culture with knowledge and understanding of earned media
  • Maintain deep understanding of social metrics and data analysis
  • Experience in planning for social impact/responsibility is a plus


Ideal candidates should have:

  • 2-3+ years of experience in communications and social media
  • General knowledge of community engagement: from social media networks (Facebook, Twitter, Instagram, LinkedIn)
  • Experience with social media monitoring and management tools for publishing, reporting, and social listening (i.e. Sprinklr, Zignal, Twitter Analytics, Facebook Insights, etc.)
  • Adept at crafting and executing social and community strategies across multiple channels to further engage our existing fans and create new ones.
  • Great customer service skills and can moderate conversations across the client’s social ecosystem.
  • Highly creative individual with enthusiasm to conceptualize and implement programs that are disruptive while maintain brand elevation
  • Boldness to pitch fresh ideas within the team, think creatively, and identify and solve problems
  • Excellent verbal, written, and interpersonal communication skills
  • Proficiency with MS Office Suite (Word, excel, PowerPoint)
  • Ability to cultivate relationships in the firm across divisions and lines of business
  • Strong organizational skills and ability to manage several tasks simultaneously
  • Strong research skills and analytical skills
  • Team player with enthusiastic attitude and entrepreneurial spirit.
  • Eager to learn, contribute, and make an impact.
  • Proactive by nature and comfortable working in a fast-paced environment with tight deadlines
  • Strong copywriting skills is a plus

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through, the mobile app, and paid media channels based on what is best for the customer.

Learn more here

Job posted: 2021-10-31