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Communications Content Manager

Communications Content Manager
Organization: Goodman Theatre
Location: Chicago, IL
Date Posted: 11/20/2023

Job Overview:

JOB TITLE: Communications Content Manager

REPORTS TO: Director of Communications
FLSA Status: Full-Time, Salary, Exempt
SALARY: $50,000-55,000 annually
LOCATION: 170. N Dearborn St., Chicago, IL 60601 (Hybrid Eligible)


Join the dynamic team of arts professionals at the Goodman Theatre! Chicago’s theater since 1925, Goodman Theatre is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics. The Goodman also frequently serves as a production and program partner with national and international companies and Chicago’s Off-Loop theaters.

We at Goodman Theatre believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which each individual is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. The inclusion of difference(s) such as ability, age, background, beliefs, ethnicity, gender, gender expression, race, sexual orientation, socioeconomic status and all other identities represented across staff, board, artists and audiences help make us better equipped to live these values—on stage and off. Learn more at


The Communications Content Manager is a key collaborator in Goodman Theatre’s efforts to maximize storytelling tactics to promote greater awareness of its mission, productions, and programs. The Communications Content Manager will oversee the creation of dynamic pieces that engage target audiences around our productions and events to support ticket sales, enhance brand recognition, and promote overall institutional advancement. This position will facilitate cross-departmental collaboration to achieve cohesion in messaging across written and digital platforms. The ideal candidate is an excellent writer and is proficient in design layout; has proven success using video, audio, digital/print platforms; is highly collaborative and deadline- and detail-oriented in a fast-paced creative environment; and understands the Goodman’s stature and significance in the local and national theater communities.


  1. Create/collaborate on the creation of storytelling pieces—from inception to research and development to execution and evaluation—to promote visibility of productions, programs, and events; ensure end product is forward-thinking, well-produced, and on-brand and message.
  2. Collaborate with the Director of Communications, Director of Marketing and Director of Digital Strategy to develop strategic content campaigns; collaborate with Department Heads on special projects.
  3. Oversee all aspects of the creation of the Playbill for Goodman productions—including managing, assigning and/or writing content + designing Playbill print products for each of nine productions and digital products for the annual New Stages Festival and events.
  4. Oversee all aspects of the creation of the monthly NEXT e-newsletter, edit other departments’ e-newsletters.
  5. Work with the Director of Digital Strategy on the creation of identifying internal storytelling opportunities, including writing/editing/assigning blog, website and social media posts.
  6. Contribute to messaging development for ticket campaigns (visuals and written).
  7. Writing and editing duties, including press releases; play/project descriptive copy development; scripts for broadcast (radio + TV) commercials; select e-mail correspondence; upkeeping Goodman Editorial Style Guideline Standards.
  8. Manage multiple projects across departments, prioritize deadlines and workflow; oversee cost and scope; evaluate/measure success.
  9. Work with Creative Director and Graphic Designers to maintain the Goodman brand across all media with an eye toward quality and consistency, and on select project management.


  • Five (5)+ years professional experience in a Communications field (communications, marketing, journalism, graphic design, related field, or combination of these areas)
  • Deadline-oriented self-starter with strong visual, verbal and written communication with the ability to translate ideas and concepts into content
  • Team-player with excellent interpersonal skills for success collaborating with artists, leadership and other departments
  • Proficiency with creative hardware and software tools for visual design, specifically the Adobe Creative Suite (InDesign, Photoshop, Illustrator) and experience in illustration, photo illustration, and photography a plus
  • Knowledge of Goodman Theatre and its production history
  • A working knowledge of print and digital production
  • Basecamp experience a plus
  • Portfolio of writing and creative samples
  • Model behavior and values consistent with Goodman’s Community Agreements and furthering Goodman’s IDEAA (inclusion, diversity, equity, anti-racism and access) goals.


Goodman Theatre offers a benefits package including health, dental, and 401K with this position.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at the Goodman Theatre.


Qualified individuals are invited to submit a cover letter, resume, and portfolio of writing/creative samples by selecting the “Apply to this job” button. All supplemental documents will be submitted via attachment, however, if your portfolio is digital, please submit a document with a link to your portfolio. No phone calls, please.

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