Communications Project Manager (Account Supervisor)

09 Jun, 2020


Communications Project Manager (Account Supervisor)

DCG Communications
Washington, DC

DCG Communications (DCG) is seeking a motivated Communications Project Manager (Account Supervisor) to join our team whose mission is to spread awareness of Veteran suicide prevention across the country. This is a high-profile account in which you’ll have the opportunity to support multiple workstreams. For each workstream, the Project Manager will be involved at a strategic level, and is responsible for conducting an initial intake process, while properly managing the clients’ expectations and bandwidth thereafter. He or she will be the expert on the assigned workstreams and pull in other team members for support, delegating tasks where appropriate to meet or exceed client expectations and deliverables within the agreed-upon timelines.

Position Requirements:

  • A minimum of five years of prior public relations and communications experience to include leading projects and supporting and managing federal programs
  • Proven to have excellent writing and project management skills, an eagerness to work in a fast-paced environment, and the ability to manage a diverse workload
  • Ability to lead and direct federal workstreams to include strategic planning, overseeing delivery, client management, directing all communication, managing deliverable schedules, and more
  • Demonstrates strong writing skills for content generation with the ability to edit materials prepared by others to ensure deliverables are client ready
  • Strong attention to detail
  • Open to monthly travel, as required, to conferences for event support and attendance of quarterly client meetings in DC*
  • Experience with strategic process planning anywhere from 6-12 months in advance

Additional responsibilities of an Account Supervisor:

  • Communication Skills
    • Digests and concisely presents information from multiple sources verbally and in writing to team members and clients
  • Attention to Detail
    • Ensure client-facing products are error-free
  • Client Relations
    • Actively responds to all incoming client communications and builds positive relationships with client as a trusted partner and advisor, in compliance with all ethical expectations
    • Effectively sets expectations of clients
  • Specialization & Learning
    • Demonstrate expertise in industry best practices and emerging trends related to a chosen specialty and finds ways to apply that knowledge to account work
  • Analysis & Evaluation
    • Evaluate results against account objectives and client expectations and when needed, makes proactive recommendations about areas for account growth or improvement
  • Technology
    • Possess high-level knowledge of relevant technological resources and communications tools and incorporates them to account work, as budget allows
  • Leadership & Emotional Intelligence
    • Contribute to account strategy; oversee deliverables; serve as day-to-day client manager; display team and project leadership skills and provides guidance to junior account team members
    • Set team/manage expectations in terms of performance, communication, and work standards
    • Establish a positive work culture within the account and serves as a trusted voice and approachable person to help team members work through challenges
    • Raise concerns with ability to meet expectations
    • Offer suggestions and resources to improve team dynamic
    • Engage team members on their attitude towards account; listen intently and advocate for improvements when necessary
    • Assist staff in conflict resolution and problem solving, mentor staff
  • Business Acumen
    • Proactively uncover opportunities to create client value in existing or new client accounts
    • Display advanced people and project management skills by understanding how budget, ODCs, and hours are allocated to maximize contract
    • Understand facets of your team’s business development/account management plans
    • Become proficient in government procurement and business development vernacular
    • Proactively identify, implement, and address efficiency, risk management, and value-add activities
    • Apply sound and informed logic to structure problem solving and recommendations
    • Identify and builds relationships w/ clients and prospective clients
    • Manage specialized/shared resources
    • Clearly articulate the value that the DCG project brings to the client’s mission
    • Work with Director, VP & CFO to understand and achieve the desired profitability of the contract
    • Undertake activities that provide clients with a return-on-investment (ROI)
  • Business Development
    • Work closely with DCG leadership to support contract recompete
    • Steward of DCG revenue and profitability
    • Help to write contract modifications; scopes hours based on current contract, budget and client experience; manages partner scoping
    • Stay on top of trends/ research and brings new ideas to the table that can become “products and offerings” that DCG can provide to the client
    • Support DCG proposal efforts as needed, writing, research, past performance write-ups, etc.

What’s in it for you?

DCG prides itself on having a unique and flexible culture. We value hard-working, self-motivated and dedicated employees and are committed to providing an opportunity for tremendous career growth and earning potential.

We offer a comprehensive benefits package to include the following:

  • Health / Vision / Dental Insurance
  • Short-term and Long-term Disability
  • Group Life Insurance
  • Generous vacation, sick and holiday leave
  • Retirement plan with 3% corporate match and 100% vesting from day one
  • Flexible Spending Accounts (medical, dependent, parking, transit)
  • 5 days per year towards professional development, training, and conference

About us:

DCG Communications (DCG) is a specialized communications consultancy focused on developing influential communications programs to help clients build their brands and enhance their reputations. A majority of our work is with the federal government and we currently support a number of long-term projects with the following agencies: Departments of Veterans Affairs, Defense, State, Homeland Security, Housing & Urban Development, Small Business Administration, U.S. Coast Guard, BBG, and more!


DCG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Learn more here

Job posted: 2020-06-09