Communications & Stakeholder Relations Manager

08 Sep, 2019


Communications & Stakeholder Relations Manager

San Bernardino County Employees’ Retirement Association
San Bernardino, CA


SBCERA is building a high-performing management team focused on effective communication, superior member service and organizational excellence. The Communications and Stakeholder Relations Manager will help lead the way planning, developing and implementing a comprehensive proactive communications program including member and employer outreach programs; and supervising and directing the operations of the Communications staff.

The most successful candidate will be a cross-functional leader and hands-on contributor. He/she will be a confident and inspiring leader whose strong moral principles – honesty, integrity and ethics – and inclusive, supportive demeanor motivates employees. He/she will have a participative and collaborative workstyle, be adaptable and flexible, have effective organizational change management skills, and deal with performance issues firmly and kindly. A person who has a strong work ethic, warm personality, and good sense of humor will feel at home here.


Duties include but are not limited to:

  1. Manage the strategic direction, development, and implementation of various communications and stakeholder relations initiatives, including maintaining business relationships with existing and potential contractors or vendors in support of these programs.
  2. Evaluate the needs and implement recommendations in order to effectively increase awareness and understanding of retirement benefits policies and processes; analyze the extent of member, employer and community understanding of the programs administered by SBCERA and determines the need for further educational activities.
  3. Serve as on-going liaison and represents SBCERA in public forums with employers, member and retiree organizations, and other related organizations; attend meetings, answers questions and provides information on SBCERA programs and projects; take proactive steps to build positive relationships with employers and key stakeholders.
  4. Manage the development, design and publication of SBCERA collateral material including but not limited to narrative and statistical information for retirement system benefits, comprehensive annual financial report, popular annual financial report, and other public documents.
  5. Develop, coordinate, and analyze survey data to identify perceptions, while developing and applying performance metrics to ascertain the effectiveness of communication programs, and provides recommendations to senior staff.
  6. Implement SBCERA branding initiatives including style guides, format and design concepts for correspondence, forms, web content, policies, procedures, financial and account statements and investment reports.
  7. Oversee SBCERA’s media relations, social media, and website programs; develop content and supervise regular updates of various outlets and sites.
  8. Manage and direct communications staff in accordance with SBCERA’s personnel rules, policies and labor contract provisions, including performance evaluations and other managerial duties as appropriate.
  9. Performs related duties as assigned.


Knowledge of:

  • Communications and public relations theory, concepts, practices, and customer service principles and strategies;
  • Principles and practices of public and/or business administration;
  • Methods, techniques and styles of business and article writing, organization, spelling, grammar, editing, punctuation and word usage.
  • Techniques of graphic design, layout, print production and implementation of communications and advertising programs;
  • Website development and content management;
  • Information dissemination techniques and methods: and
  • Legislative process and prior legislative experience strongly preferred.

Ability to:

  • Communicate effectively and persuasively both orally and in writing with SBCERA personnel, employer representatives, community representatives, and members, both individually and in groups;
  • Work with senior level leadership at participating employers to determine mutual priorities and build consensus on strategic initiatives;
  • Take complex information and communicate that information in a format that is easily understood;
  • Make presentations to large groups, including public meetings;
  • Prepare written reports with recommendations and a variety of other written material such as memoranda, letters and news bulletins;
  • Develop and maintain effective working relationships with colleagues, employees, members, employee organization representatives, government officials, the public, media representatives, individuals and groups of ethnic diversity and socio-economic backgrounds;
  • Plan, organize, supervise and evaluate the work of assigned staff;
  • Analyze situations accurately and adopt an effective course of action in a fast-paced environment and meet deadlines that may be rigid or subject to change on short notice;
  • Work under pressure, use diplomacy, discretion, and good judgment when disseminating information;
  • Exercise appropriate judgment in answering questions and releasing information;
  • Understand and effectively communicate the governing laws and provisions of the County Retirement Law of 1937 and related benefit laws;
  • Stay abreast of trends and changes in communications field, including methodology and technology changes related to print and electronic media; and
  • Operate a computer and assigned office equipment.

Education and Experience: A bachelor’s degree in public relations, communications, marketing, journalism or a closely related field; and five years of progressively responsible professional experience involving the development and coordination of public affairs and stakeholder relations programs and projects, including at least one year in a management or supervisory capacity.

Licenses; Certificates; Special Requirements: A valid California Class C driver’s license.

An equivalent combination of experience and education may be consideredSUPPLEMENTAL INFORMATION

This position is open to current SBCERA employees through August 27, 2019 and opened to external candidates from September 5, 2019 through September 26, 2019. 

Applications must include a resume and cover letter.  The information you provide will be used to verify and evaluate your job qualifications. Failure to submit the required materials and/or to provide information that clearly demonstrates possession of the above job qualifications will result in disqualification.

There will be a competitive evaluation of qualifications based on a review of all application materials submitted. Applicants must clearly describe their experience in the areas designated. Those who demonstrate exceptional qualifications in the competitive evaluation will be invited to continue in the selection process which may include written and/or performance examinations, oral interviews and/or other related evaluation methods.

Prior to employment, the prospective candidate must successfully complete a thorough background review, including being fingerprinted, as well as a medical examination, which will include a drug/alcohol screening. The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature, date, surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.

This position is “at will” and serves at the pleasure of the Chief Executive Officer.

Applicants should submit a resume and cover letter online through our applicant portal by clicking this link:

Job posted: 2019-09-08