COMMUNITY OUTREACH CORRIDOR SUPERVISOR
Under general direction, plans, prioritizes, assigns, supervises, and reviews the work of community outreach staff and manages resources for the West corridor outreach team; establishes schedules and methods for supporting all capital projects within the assigned corridor; participates in the development of community outreach goals and objectives as well as policies and procedures; and maintains a thorough understanding of the communities within the corridor in order to build and maintain effective relationships throughout the duration of Sound Transit’s capital projects.
This job posting may be used to fill multiple positions.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Plans, directs, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
• Coaches, trains and motivates staff; provides advice and counsel to staff; develops developmental work plans for staff; implements or recommends corrective actions, discipline and termination procedures as appropriate/necessary, working closely with Human Resources.
• Plans and oversees outreach efforts to ensure the public affected by our capital projects are informed and involved, and that Sound Transit is responsive to their concerns and issues.
• Establishes schedules and methods for supporting all capital projects within the assigned corridor; identifies and forecasts resource needs; reviews needs with appropriate management staff; and allocate resources accordingly.
• Maintains a thorough understanding of the communities within the assigned corridor in order to build and maintain effective relationships throughout the duration of Sound Transit’s capital projects; participates in the development of community outreach goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures.
• Oversees emergent situations and implements communication protocol as necessary; responds to and investigates reports from community members, affected property owners, and businesses; recommends and approves corrective action; responds to and resolves difficult and sensitive citizen inquiries and complaints; and briefs management on sensitive issues and prepares plans to address sensitive issues.
• Assists in overseeing performance and evaluates work carried out by contractors and consultants to ensure compliance with Agency, departmental and project objectives; manages special provision budgets per construction contact and approves award fees for contractors.
• Maintains records concerning projects and programs; prepares reports on community outreach activities; assists in developing and/or updating procedures; and ensures compliance with regulatory agencies when permits and requirements pertain to community issues.
• Works with the other Corridor Leads to establish and implement policies and procedures for the Community Outreach Division including such items as hotline procedures, contact management, procurement, and contract management.
• Provides support to the Director and others on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
Education and Experience:
Bachelors Degree in communications, public affairs, public administration, English, or closely related field and six years of experience developing and implementing community outreach and public involvement plans including field work in construction and public involvement in planning and design and three years staff supervisory, budgetary, and management responsibility; OR an equivalent combination of education and experience.
Required Licenses or Certifications:
Possession of a valid Washington State Drivers License.
Required Knowledge of:
• Operations, services, and activities of a community outreach program.
• Methods and techniques of public involvement and community outreach and public involvement.
• Principles and practices of governmental budget preparation and administration.
• Principles of supervision, training, and performance evaluation.
• Operations, services, and activities of the DECM department, divisions, programs, and functional areas in order to provide community outreach program services.
• Public speaking principles and techniques for effective presentations to various audiences.
• Public involvement methods and techniques.
• Compliance regulations and standards including NEPA/SEPA.
• Pertinent federal, state, and local laws, codes, and regulations.
• Public sector procurement and contracting requirements.
• Customer service principles and practices.
• Methods and techniques of data collection, research, and report preparation.
• Principles and practices of record keeping and records management.
• Principles and practices of program and project development and administration.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
Required Skill in:
• Supervising, leading, and delegating tasks and authority.
• Developing and monitoring divisional and program/project operating budgets, costs, and schedules.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Applying principles and practices of community outreach.
• Applying project management techniques and principles.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Public speaking and in developing and delivering presentations and presenting ideas and concepts orally and in writing.
• Developing community partnerships.
• Conducting research and analysis and providing appropriate recommendations based on findings.
• Preparing and analyzing complex data and comprehensive reports.
• Responding tactfully, clearly, concisely, and appropriately to inquiries from the public, Agency staff, or other agencies on sensitive issues in area of responsibility.
• Working effectively under pressure, meet deadlines, and adjust to changing priorities.
• Applying appropriate oral and written communication techniques to various individuals ranging from Agency employees, the general public, elected officials, community leaders, and local, state, and federal agencies.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, and extreme noise when working at events and when working in the field.
The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
Job posted: 2017-10-13