Community Relations Manager #9390

27 Jul, 2020

Jobs

Community Relations Manager #9390

Connecticut Children's Hospital
Hartford, CT
Job Title
Community Relations Manager
Status
Full Time
Education and Experience
Undergraduate degree and 10+ years of community relations, community health, or communications experience required. Graduate degrees will be factored into experience requirements.
Prior experience navigating issues of cultural humility, equity, diversity, and inclusion desired.
KNOWLEDGE OF:
* Community Benefit requirements and best preactices for non-profit hospitals
* Techniques to collect community needs and data
* The key concepts of diversity, equity, inclusion and comfortability connecting with and building relationships with people of color, different cultural backgrounds, etc.
SKILLS:
* Excellent written and spoken communication skills
* Outstanding organizational/planning skills
* Detail-oriented and efficient
* Effectively multi-task in a fast environment
* Computer literacy in PC Windows and MS Office (Word, Excel, PowerPoint)
ABILITY TO:
* Communicate clearly and calmly in a wide array of settings
* Independently make procedural decisions
* Adapt to a variety of internal and external project and stakeholder contexts
* Gather and analyze relevant data to guide strategy development
* Organize resources and establish priorities
* Demonstrate Connecticut Children’s Core Organizational Competencies
WORK ENVIRONMENT:
Non-clinical work environment with significant offsite presence at community events and meetings.
Licenses and Certifications
N/A
Location
Hartford, CT
Projected Schedule (not guaranteed)
Monday – Friday 8:30AM – 5:00PM
Requisition Number
9390
Department
Office for Community Chld Hlth-010225
Job Description
SUMMARY
As a key leader within the Connecticut Children’s Office for Community Child Health (the Office), the community relations manager strengthens the engagement and impact of the Office’s Connecticut Children’s programs and community-based programs, services, and organizations. The manager develops and sustains positive relationships with community members, nonprofit organizations, schools, local and regional collaborations and the medical center’s board of directors, community-oriented programs and team members to strengthen Connecticut Children’s standing as a critical community resource. As primary owner of the medical center’s triennial Community Health Needs Assessment and annual Community Benefit Reporting, the manager develops and implements strategies designed to make positive contributions to the local community while raising awareness for the medical center’s priorities and efforts. The manager also ensures that select community benefit activities occur in alignment with expectations of the endowments and grants supporting the work. With primary accountability to the Office for Community Child Health, the manager maintains strong connections to other outward-facing departments including the Government Relations and External Affairs department and the Marketing and Communications department. The manager maintains a flexible work schedule which can include occasional nights or weekends when a presence is required at community events. The manager must demonstrate success in maintaining strong relationships with a wide range of stakeholders, communicating clearly and calmly even in contentious conversations, operating effectively in ambiguous situations and maintaining a deep commitment to the values and mission of Connecticut Children’s.
ROLE RESPONSIBILITIES
* Engages and informs the leadership and programs of the Office for Community Child Health on initiatives to address critical community needs and strengthen partnerships with a broad array of community-based organizations.
* Serves as a formal advisor to external facing programs of the Office. In this role the incumbent will participate in program planning and support efforts to assess community impact and will periodically convene Office programs to strengthen outreach activities, involving non-Office programs as needed.
* Coordinates the medical center’s formal Community Benefit responsibilities, which include keeping abreast of all federal and state requirements of not-for-profit hospitals and coordinating efforts to conduct a Community Health Needs Assessment every three years, develop an Implementation Strategy every three years, and publish a yearly Community Benefit Report.
* Provides guidance to the Office programs on opportunities to use information gleaned from engagement with community-based partners and results of the Community Health Needs Assessment to set, measure against, and achieve relevant short- and longer-term impact goals
* Develops relationships and liaises with a wide range of community partners with mission alignment, looking for opportunities to strengthen collaboration to address short-term needs and evolve long-term initiatives to strengthen communities. Local community-based organizations include, but are not limited to, schools, non-profit and for-profit groups, healthcare providers, and family centers.
* Focuses efforts primarily on the communities designated within the Community Health Needs Assessment; however will serve as a broader resource when specific issues and capacity suggest the need and benefit (e.g. are consistent with the Office’s goal of serving as a local, regional, statewide, and national resource).
* Represents the medical center and the Office on boards, advisory groups, and collaborative efforts that support families and children’s optimum health, development, and well-being. Examples of such community groups may include; Southside Institution’s Neighborhood Alliance’s REACH committee, Frog Hollow Neighborhood Revitalization Zone committee, North Hartford Triple Aim Collaborative, Community Health Needs Assess/Community Health Improvement Plan working groups, School Governance Councils, and various other activities conducted with support from such organizations as United Way and the Hartford Foundation for Public Giving.
* Develops relationships and coordinates activities with the Government Relations and External Affairs department and the Marketing & Communcations department in order to act as a conduit among community groups, Connecticut Children’s, and the Office and its programs. Maintains working relationship with other medical center departments such as Finance, Legal, Patient and Family Experience, and clinical departments)
* Meets the expectations of the Frank and Cecelia Annelli Trust, which focuses on select community benefit activities, health career exploration activities, and coordination of select community-based programs.
* Develops opportunities and support efforts of local schools and community groups to expose youth to careers in healthcare. Collaborations exist through CT Junior Achievement, Area Health Education Centers (AHECs), the Sports Medical Sciences Academy, the Hartford Job Corps, and other local schools. Opportunities included tours of the campus, Career Fairs, and mentorships between students and Connecticut Children’s team members.
* Develops and implements organizational engagement goals that strengthen bidirectional relationships within neighborhoods and create opportunities for resident engagement with OCCH and its programs
There are no supervisory responsibilities for this role, but it may supervise contractors on a limited basis.
Learn more here

Job posted: 2020-07-27