Consumer Complaints Regulatory Analyst

20 May, 2020


Consumer Complaints Regulatory Analyst

New York, NY

AIG PC Global Services, Inc

AIG’s Global Legal, Compliance, Regulatory and Government Affairs (GLCR) department is comprised of attorneys and other professionals providing high quality advisory and transactional support with integrity and objectivity across all parts of the organization. The team ensures an operating environment that minimizes legal, regulatory and reputational risks and complies with all laws and regulations and AIG policies & procedures.  This is a global, diverse and award-winning team that has been recognized for its leadership and innovative solutions.

Job Description:  The Consumer Complaints Regulatory Analyst is responsible for investigating consumer complaints received from state insurance departments and other quasi-regulatory bodies and addressing the allegations in a response letter.

Job Accountability:

  • Conduct a thorough review of each complaint to ensure that all issues referenced by the complainant are investigated and addressed
  • Work closely with adjusters, underwriters and attorneys to provide complete written responses to regulators
  • Ensure that all pertinent information gathered during the complaint investigation that supports the insurer’s position is included in the electronic case file
  • Monitor assigned workload to ensure that all complaints are responded to by the statutory response date

Job Qualifications & Required Skills:    

  • Excellent verbal and written communication skills.
  • Must have the ability to communicate with internal colleagues and regulators with a high degree of professionalism and confidence
  • Must have good interpretive skills
  • Must give meticulous attention to details
  • Must be well organized and work with limited supervision
  • Must be able to multi task and effectively manage competing priorities
  • Experience with Microsoft Office and  SharePoint
  • Bachelor’s degree strongly preferred.
  • Prior experience working as a Paralegal for a law firm or corporate legal department of an insurance company preferred, but not required.
  • A certificate from a Paralegal Studies program is a plus.         

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Learn more here

Job posted: 2020-05-20