Corporate Communications/Issues Management, Sr. Manager

11 Jan, 2022


Corporate Communications/Issues Management, Sr. Manager

Deerfield, IL

Job Summary

Responsible for supporting a proactive strategy through active media management and outreach to ensure that the company is consistently represented in the best possible manner in the local and national news media. Responsible for building relationships throughout various media channels to protect the company’s reputation on a national level to the public, the media, government agencies and NGOs; identifying and escalating issues where the company is at risk. In addition:

  • Role is critical to manage, protect and advance the reputation of Walgreens.
  • Manage executive external communications support, positioning, thought leadership and appearances for company’s Enterprise Operating Committee (EOC).
  • Support proactive PR and communications programs and campaigns around key company issues and priorities.
  • Coordinate and manage relationships with key external third parties.
  • Help execute communications strategy and support for high-profile corporate priorities with a direct impact on our business and standing, particularly in partnership with the Legal, Public Affairs andCorporate Social Responsibility teams.

Job Responsibilities

  • Develops and deploys strategic, proactive communications that deliver the company’s message in regard to an initiative or issue. Prioritizes and deploys communications that responds to the initiative or issue in a manner that represents the company in the most positive manner.
  • Identifies and targets specific audiences for communications in regard to specific initiatives or issues and ensure that the company’s response or statements are appropriate and meaningful for the target audience.
  • Collaborates with leadership throughout the business to develop strategic communications for the initiative or issue to be communicated.
  • Counsel’s management on communications implications of the issue and the impact it could have on the company as a whole.
  • Researches innovation and external best practices to manage and translate a range of complex ideas, issues, and initiatives into strategic communication solutions.
  • Confers with subject matter experts in various internal departments and outside stakeholders to determine the appropriate internal and external communications for the situation. Formulates positions and strategies pertaining to the execution of the communications.
  • Maintains an awareness and detailed knowledge of the developments in the business, including major projects impacting the enterprise, corporate initiatives, trade relations initiatives, acquisitions/divestitures, and issues and controversies involving corporate reputation.
  • Tracks and monitors the effect of the communications to ensure continual process improvement. Ensures monitoring and reporting of media coverage to determine effectiveness of communications, track competitor news and find further opportunities for the company’s messaging.
  • Plans the communications and delivery methodology, and ensures execution of the communications strategy.
  • Develops external statements and presentations, media responses and presentations to be delivered by senior leadership.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at

Basic Qualifications

  • Bachelor’s Degree + at least 4 years of experience with internal and external corporate communication strategies using a variety of delivery methods OR High School/GED + at least 7 years of experience with internal and external corporate communication strategies using a variety of delivery methods.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience developing and delivering presentations to various audience levels externally and within an organization.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Experience communicating internally to all levels of a large organization from entry level to the C Suite and communicating externally to media, NGOs, financial analysts, government officials and community groups.
  • Intermediate level skill in Microsoft Office: Word (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools), Excel (for example: formatting text and borders of cells, working with workbooks and worksheets, using range names, referencing cells, sorting, and auto filtering) and PowerPoint (for example: creating presentations, adding and removing slides, entering and formatting text, applying design templates, modifying masters, inserting graphics and objects, creating handouts).
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Experience in pharmaceutical, pharmacy and/or retail industries. Experience working for a large, national organization.
  • Bachelor’s Degree and at least 7 years of experience with internal and external corporate communication strategies using a variety of delivery methods


Job posted: 2022-01-11