Customer Communications Specialist

21 Dec, 2021

Jobs

Customer Communications Specialist

ThyssenKrupp
Greenwood Village, CO

Your responsibilities

Position Overview:

Thyssenkrupp Industrial Solutions is a hiring a communications specialist for its Overland Conveyor Company division.

As customer-facing product and communications experts, this role promotes our efforts in promoting Overland Conveyor Company software products and consulting services.  You’ll be a part of a team that upholds a high bar for customer happiness and strives to best help our customers receive the software tools and consulting help that they need.

This position sits at the intersection of product and engineering teams to provide a level of support that delights our stakeholders.  This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customer’s experience with Overland Conveyor Company.

Who will love this job….

  • An advocate:you thrive on engaging with our customers, stopping at nothing to help them succeed
  • A problem solver:you creatively find solutions and discover workarounds using the resources available
  • A wordsmith:you communicate clearly, concisely, and with a friendly tone
  • A helper:you are friendly and patient, crafting a positive experience for our customers with each interaction
  • An efficient worker:you juggle priorities without breaking a sweat, maintaining an excellent level of organization
  • A great teammate:you contribute ideas to elevate your greater team and help them succeed

Duties & Responsibilities:

  • Serve as first point of contact for all support communications primarily via email and website “support-ticket” systems to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
  • Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution
  • Help keep both internal and customer-facing support documentation up-to-date
  • Actively provide recommendations for continuous product and process improvement
  • Build scalable customer-facing resources for common questions and issues
  • Help Create/Author professional communications including newsletters, product announcements, training materials, and social media posts
  • Generating and sending software related proposals
  • Understand all software product offerings and pricing.

 

Salary Range: $28.85 hr. – $33.65 hr.

Your profile

  • 1-2 years of customer-facing work experience
  • Demonstrated perseverance when resolving customer requests
  • An aptitude for learning and sharing knowledge with others
  • Excellent written and verbal communication skills
  • Prior experience walking customers through technical solutions related to software product offerings preferred.

Your benefits

TK Mining Technologies USA  recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of TK Mining Technologies USA receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees:

  • Medical & Dental Insurance
  • Vision Coverage
  • Life Insurance – Company Paid
  • STD/LTD – Company Paid
  • FSA & HSA
  • Voluntary Accident
  • Hospital Indemnity
  • Critical Illness
  • Identity Theft Protection
  • 401(k) Plan
  • Roth IRA
  • Supplemental Life & ADD
  • Paid Time Off
  • Paid Holidays

Learn more here

Job posted: 2021-12-21