24 Jul, 2020



Greenville Health Systems
Greenville, SC
Job Summary

  Directs and operationalizes the Advocacy program across the continuum of care to include Acute, Post Acute, Ambulatory and Medical Group settings.  Standardizes and oversees complaint and grievance processes as well as the service recovery program across the organization. Directs and  manages day-to-day operations, represents Administration to Prisma Health patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing service recovery. Oversees processes around the resolution of complaints and grievances with leadership including, physicians, administrators, directors, and managers. In coordination with the patient experience team, helps leaders identify trends, utilizing Continuous Improvement methods to coach facility and departmental leadership in closing performance gaps related to quality of care and safety outcomes. Coordinates programs and services at all Prisma Health entities in compliance with CMS, legal and risk guidelines. Collaborates with RISK and Compliance to develop strategies and processes for the proper handling of complaints and grievances.

Supervisory/Management Responsibilities
Job has direct and/or indirect supervision of employees that may include final budget authority, hire/termination/disciplinary authority, performance appraisal responsibility. Job will be considered a member of the management staff with direct reports..
Minimum Education

Master’s Degree in clinical organizational development or business related

Minimum Experience

3 years of leadership experience in advocacy or risk environment

Required Certifications/Registrations/Licenses
Specific Acceptable Credentials (if applicable)

Not applicable

In lieu of the Above Minimum Requirements

In lieu of Master’s Degree, 7 years of experience in Patient Advocacy will be considered

Other Required Experience

Continuous Improvement Certification – Preferred

Position Posting Category


Job posted: 2020-07-24