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Director of Community Relations
Who We Are
All Points North Lodge is a comprehensive behavioral health company just outside of Vail, CO. You can learn more about us at www.apnlodge.com!
We are searching for team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those working through mental health, addiction, and trauma.
About the Position:
The Director of Community Relations- East Coast will work closely with the Managing Director of Community Relations to cultivate relationships with referring professionals. They should have a demonstrated track record in consultative selling and relationship building for the substance-alcohol abuse and behavioral healthcare industry. Excels at territory analysis on targeted Hospitals, Treatment Centers, Sober Livings, Primary Mental Health Facilities and Therapists by developing action-based business plans and identifying key referring accounts. Presents all levels of care in a professional compliant, ethical and effective manner, coaching accounts in the benefits and use of preferred treatment. Outstanding communication and interpersonal skills with commitment to solutions that increase awareness and treatment for the addiction and mental health community.
This position reports to the Managing Director of Community Relations. Work assignments will be performed remotely from a home office, the facility in Edwards, with management of field responsibilities located throughout assigned territory on the East Coast including regular commuting to meet with referents including but not limited to the New York area. It would require attendance at conferences, seminars, and events locally to promote the services available at the facility.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: This position requires a minimum of a Bachelor’s degree in Business, Marketing, or related field. Master’s degree preferred.
Experience: This position requires a minimum of 3 years’ experience in a sales/marketing/business development role in the addiction/mental health industry. Should have pre-existing relationships to be able to refer clients and providers to APN and a proven track record of meeting/exceeding targets.
Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable, and accept changes quickly and easily; be willing to address conflict appropriately. Ability to self-motivate with a demonstrated ability to work autonomously while adhering to approved plans and strategies. Advanced computer skills are required, proficient in Microsoft Office Suite and CRM systems; additional web-based products knowledge a bonus.
Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Routine mobility to include standing, stooping, bending, lifting, walking and running.
Regularly required to sit and work at a phone/computer work station
Ability to lift up to 10 lbs.
High moral and ethical values
Willingness to be open to learning and growing
Articulate, with interpersonal skills to work as an integral part of a team.
Must possess appropriate references.
Appropriate interpersonal/personal boundaries
Maturity of judgment and behavior.
Ability to remain flexible to accommodate changes in work schedule.
Adapts effectively to new situations.
Position Duties and Responsibilities – Responsibilities include but are not limited to:
Business Development Team Member
Develop strategic relationships with referents, referring organizations, key contacts, etc.
Establish territory sales targets, monitor Key Performance Indicators and metric goals along with Managing Director of Business Development to reach weekly, monthly, quarterly and annual goals
Collaborate with Sales & Marketing team in Los Angeles on collateral, promotions, and campaigns
Work with Operations in Edwards to ensure Community Relations team is effectively communicating products and services
Executes analysis of territory and creates quarterly strategic plans and budgets
Develops and implements strategies for new and existing referral sources
Supports Alumni Coordinator
Works collaboratively with Discharge planner/Aftercare Coordinator
Reports daily and weekly activities in advance and when completed
Monitors CRM – Salesforce system daily for needed actions and follow ups
Liaison and resource provider to professional referents to promote treatment services
Conduct weekly in-services and/or lunch and learns to providers, therapists, hospitals etc.
Assists in the development and appropriate distribution of printed collateral for marketing purposes
Continuously provides clinical updates and appropriate information to referral sources
Accurately refers clients to the organization with an understanding of appropriateness and level of care
Territory manager for hospitals, primary care physicians, sober livings, and therapists
Carries out responsibilities in compliance with treatment policies along with local, state and federal laws
Provides alternative referral options for clients who are not appropriate
Responsible for key relationship development including execution of industry events, trainings, lectures, and other strategic partnerships to create maximum market exposure for APN on the East Coast
Responsible for Increasing awareness of treatment services in assigned territory to generate patient referrals and admissions
Responsible for setting up and hosting on-site tours with referents at The Lodge.
Develops and maintain positive relationships with key referral sources including hospitals, sober livings, interventionists, employee assistance programs, other substance abuse providers, private practitioners, courts, law offices, schools, unions and recovery advocacy groups, etc.
Responsible for product transfer across the organization including, but not limited to, the philosophy, organizational culture to ensure consistency in the message and brand.
All Points North Lodge offers a comprehensive benefits package including medical, dental, vision, life insurance, and 401k. APN also offers paid holidays and vacation time to facilitate a healthy work-life balance.
All Points North Lodge is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.
Salary range: $85,000- 100,000/year
Job posted: 2022-01-02