Director, Global Technology Communications

17 Aug, 2020


Director, Global Technology Communications

Chicago, IL

What We’ll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

  • Bachelor’s degree in marketing, communications, journalism or business equivalent
  • Minimum of 15 years of communication strategy and execution experience for both internal and external audiences
  • Experience evaluating, planning and developing multi-channel communication plans and establishing content, reach and perception measurement methods
  • Proven ability to consolidate information, business capabilities and complex concepts into clear communications and stories that resonate with various stakeholders and audience types
  • Leadership experience and ability to influence cross-matrix organizations to attain business goals
  • Exceptional storytelling, written and oral presentation & data visualization skills
  • Leadership experience developing communications for large scale, complex, global change and transformation projects and technology implementations
  • Experience developing narratives that change what people think, feel and do
  • Ability to lead the development of stories and strategic communications planning across a range of media
  • General consultancy and internal client relationship skills, particularly the ability to engage and influence senior stakeholders and lead teams — both direct and cross-matrix
  • A passion for excellence in execution with a keen eye for quality in every detail

Impact You’ll Make:

  • TransUnion is looking for a marketing leader to oversee go-to-market strategies and content development of our full Global Technology story, as part of the execution of marketing communication plans for both internal and external audiences. This will encompass our technology transformation for Project Rise and incorporating this into the long-term TransUnion technology strategy in how we will operate as an organization in the future.
  • As the Director of Global Technology Communications, you’ll oversee strategic management of the story and coordinate with content developers while partnering with the internal marketing and human resources teams —and other cross-functional stakeholders— to develop messaging and positioning based on audience. The ideal candidate is a strategic leader, metrics-driven marketer, and experienced cross-matrix collaborator.
  • Inspire & connect our employee, investors, customers and the marketplace at large with our technology vision and priorities. At various times you will be a writer, project manager, creative thinker, storyteller and visual designer. Part marketer, part evangelist you know the importance of communicating well and understand that what you say is only as powerful as what the audience hears.

  • Create an overall message map to help tell our technology story to all constituents and develop primary strategic content and campaigns.
  • Coordinate with all content producers, both direct reports, peers and cross-functional partners.
  • Partner with Public Relations partners to determine where and how we tell our story overall and how we track the shift in perception.
  • Connect technology story to existing global positioning and enterprise communication strategies.
  • Plan, manage, and communicate through all phases of the technology initiative with segmented messaging and engagement models for custom audiences
  • Use existing and new channels to engage internal audiences, manage internal change communications, and define innovative ways to bring teams along on the journey.
  • Refine the story for external audiences, including customers and investors and oversee the collaboration with vertical and regional marketers for program-level communications.
  • Keep employees informed with consistent timely communications that connect daily activities to business goals, priorities long term vision.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.

We do this by having an accurate and comprehensive picture of each person.

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.

We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.

Learn more here

Job posted: 2020-08-17