Director of Volunteer Engagement

25 Aug, 2023


Director of Volunteer Engagement

National Investment Center for Seniors Housing & Care (NIC)
Annapolis, MD
Job Type

 As the Director of Volunteer Engagement, you will thrive in NIC’s fast-paced environment where you will prioritize the many tasks required to support NIC’s large and growing base of volunteers in a variety of roles and locations. You will use your outstanding communication and interpersonal skills to work closely with C-Suite volunteers in the senior housing and care industry and with the new audiences NIC seeks to engage as part of its strategic plan. Using your superb listening skills and ability to identify volunteer passions, you will work with them to effectively utilize their time and skills, develop, and refine their ideas and insights, and promote networking and connections.

You will lead NIC in understanding the NIC value proposition for individuals to contribute their time to NIC, articulating effective pitches to potential volunteers, and stewarding volunteer engagement with NIC. You will be the primary contact for new volunteers, strive to make NIC a “Great Place to Volunteer,” develop programs to recruit, onboard, and integrate volunteers into NIC’s boards and committees, and build a strong system of training, support, and stewardship for volunteers and staff working with volunteers. The Director of Volunteer Engagement reports to the President and CEO and will be a member of the Senior Leadership Team.

About NIC:

The National Investment Center for Seniors Housing & Care (NIC), a 501(c)(3) organization, works to enable access and choice by providing data, analytics, and connections that bring together investors and providers. NIC delivers the most trusted, objective, and timely insights and implications derived from its analytics, which benefit from NIC’s affiliation with NIC MAP Vision, the leading provider of comprehensive market data for senior housing and skilled nursing properties. NIC events, which include the industry’s premier conferences, provide sector stakeholders with opportunities to convene, network, and drive thought-leadership through high-quality educational programming.

Location: The position is located at the NIC Offices in Annapolis MD but can be hybrid within a three-hour drive or train commute of the office.

Please note that we will not accept resumes after August 18, 2023.



Key Responsibilities:

In the role, you will create and maintain programs for effective, coordinated Volunteer Experiences by:

· Developing and updating a strategy for volunteer engagement that identifies specific areas of need/opportunity and where and how new volunteers will be effectively recruited. Such a strategy shall differentiate between recruitment pitch and strategy for those in the industry and those from outside the industry that are part of the new audiences NIC seeks to engage.

· Organizing systems for screening, onboarding, and training new volunteers, and ensuring effective engagement throughout a volunteer’s involvement at NIC.

· Directing systems for enhancing volunteer engagement including surveys to evaluate volunteer preferences and experiences.

· Overseeing information about NIC volunteer opportunities on our website.

· Coordinating outreach to recruit new volunteers and facilitate diversity and inclusion.

· Developing a volunteer stewardship program including understanding the value proposition to the volunteer for serving as a volunteer to NIC.

· Coordinating professional development opportunities for volunteers.

Other Responsibilities: 

· Travel to locations for job-related meetings and events.

· Seek out and attend trainings and continuing education for job-related topics.

· Other duties as assigned.

Required Skills and Qualifications:

· Commitment to NIC’s mission, values, and vision.

· Demonstrated success in matching people with job opportunities, preferably volunteer opportunities, in roles such as recruiting or  fund development.

· Track record of connecting professionals with one another in a way that those individuals view as beneficial due to enhancing their knowledge and career growth.

· Bachelor’s degree or equivalent professional experience.

Preferred Skills and Qualifications:

· At least 2 years’ experience working with volunteers.

· Proficiency in Microsoft Office applications.

· Experience with Salesforce and survey technology.

· Demonstrated experience networking with LinkedIn.

Compensation: Compensation will be competitive and reflect the qualifications, skills, and experience of the applicant. The range for base salary will be $125k to $150k.


If you’ve reached this section of the job post and are unsure of whether to apply, please do! At NIC, we welcome diversity of background and experience. We would encourage you to apply if this is a role you would be passionate about doing every day.

When you join NIC, you’ll experience a collaborative and innovative culture working alongside talented team members who live our make Grandma Proud values to support access and choice for older adults.

Consistent with our belief that our employees are our most valuable resource, NIC offers you generous compensation and performance-based incentives. NIC also invests in your professional and academic growth with internal training and tuition reimbursement. Our benefits package includes (but is not limited to):

· Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug insurance; dependents and domestic partners  eligible

· Life and supplementary insurance

· Employee Assistance plan including virtual and in person mental health counseling services for individuals and family

· 401(K) retirement plan with company contributions

· Annual, personal and floating holidays, in addition to paid holidays

· Professional development opportunities

· Paid parental leave

At NIC, we believe that to fulfill our mission to provide access and choice to America’s older adults we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard.

As such, NIC is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.


NIC is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NIC will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact


Work is generally remote but when working in the NIC office environment there may be exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily or prolonged periods of time and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following:

? Does not apply ? Lifting up to 25 lbs ? Lifting up over 25 lbs

? Stooping, crawling ? The noise level in the work environment is usually moderate

Salary Description
$125k – 150k
Learn more here

Job posted: 2023-08-25