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Director, Volunteer and Community Engagement

Director, Volunteer and Community Engagement
Organization: AARP
Location: Washington, DC
Date Posted: 11/10/2023


AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

Director, Volunteer and Community Engagement

The Director, Volunteer and Community Engagement develops and implements innovative strategies, support, and communications for the organization’s community engagement efforts. Collaborates with partners and business units across the organization to develop tools and programs that expand and deepen the organization’s presence in local communities. Provides advice and counsel to state teams and business units across the enterprise on the implementation of the organization’s member/volunteer/public engagement. Directs the development, execution, and implementation of new engagement programs that align with the organization’s goals and objectives.


Community Engagement Strategies

  • Sets strategies, identifies opportunities/partners, and develops and implements projects and programs to advance community engagement goals.
  • Develops and manages program budgets as well as staff and volunteer infrastructure.
  • Monitors performance and utilizes data to recommend strategy and program changes as necessary.

Engagement Strategies Design and Implementation

  • Manages the design and implementation of engagement strategies.
  • Researches target audiences and designs engagement opportunities that align with strategic objectives.

Program Integration and Management

  • Guides and manages on strategies that support and integrate programs, advocacy, outreach, communications, and volunteer engagement work across multiple business units.
  • Assesses partner and state needs and develops and implements resources and training programs as needed.

Best Practices and Trends

  • Creates, identifies, and recommends industry best practices in community engagement and leads organization/enterprise-wide integration of strategic community engagement plans.
  • Identifies trends and resolves systemic issues across functions.

Communication and People Management

  • Ensures strong internal and external communication within a matrixed business environment.
  • Ensures strong people management across team, monitoring and supporting employee engagement and volunteer engagement as appropriate.


  • Bachelor’s degree in business, social services, education, or related field; graduate degree preferred.
  • 8+ years of experience in a non-profit, volunteer engagement, and communications or combination of the above.
  • 4+ years of management experience.
  • Well-networked in the volunteer/human services industry.
  • Demonstrated experience managing/running volunteer programs at the national level.
  • Strong business acumen needed.
  • Experience motivating, and inspiring high-performing teams.
  • Partnership development and management experience.
  • Experience in scaling solutions through various pathways.
  • Strong familiarity with both quantitative and qualitative research and analysis well as quantifying return on investment preferred.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

  • Regular and reliable job attendance.
  • Effective verbal and written communication skills.
  • Exhibit respect and understanding of others to maintain professional relationships.
  • Independent judgment in evaluation options to make sound decisions.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.
  • Flexible Work Arrangement (FWA): AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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