Internal Communications Director
Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time, and bring about positive change. We are here because the earth needs a good lawyer.
Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Juneau, Los Angeles, Tallahassee, Miami, Chicago, Honolulu, New York, Philadelphia, Denver, Seattle, Bozeman, and Washington, DC.
In addition to a talented cadre of environmental lawyers, legislative advocates, and other staff, Earthjustice has a highly creative and savvy Communications Department that is tasked not just with external communications, but with internal communications as well. The new Internal Communications team is integral to creating and maintaining an organization in which all staff feel empowered to do their best work by having easily accessible information and intuitive communication tools and platforms. The Internal Communications team helps to animate our values of justice, partnership, inclusion, and excellence through our day-to-day interactions and structure, helping staff find or create opportunities for belonging and authentic connection amidst a growing culture of trust, gratitude, and respect. It is a central hub that illustrates the power of internal advocacy and transparent, multi-directional communication.
The Director of Internal Communications is responsible for leading the newly formed Internal Communications team. The major objectives of this role are: 1) communicating strategic direction and leadership priorities to foster greater programmatic alignment; 2) building an internal culture centered on trust, connection, and community between staff through multidirectional engagement; and 3) providing employees with useful information through intuitive internal communications tools, platforms, and channels. This is a newly created role that will manage the Internal Communications Coordinator, the Culture Program Manager, the Internal Communications Writer, and related contractors. This position works closely with senior leadership and the HR and Diversity, Equity & Inclusion (DEI) teams and reports to the Vice President of Communications and Marketing.
To succeed in this role, candidates must be seasoned communications leaders with proven experience running an internal communications program. They must possess exceptional management and communication skills, along with strong emotional intelligence and cultural competency. The Director of Internal Communications must be able to serve as a respected leader and partner in internal culture building who forges collaborative relationships with other teams and departments, and be an inspiring, supportive mentor for her/his team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Vision and Strategy (40%)
- Leads and manages the internal communication strategy for the organization in partnership with leaders and key stakeholders.
- Provides internal communications support and consultation for the President, the Executive and Program Leadership Teams, and various departments and teams across the organization.
- Ensures organizational initiatives, policies and projects are thoughtfully and successfully communicated to all staff, especially those in regional offices; Develops best practices and procedures to guide consistent and quality communications across departments and offices; Oversees the strategy, coordination, calendaring and rollout of major internal communications initiatives.
- Builds trust, connection, and community between staff through the management of multidirectional engagement strategies that include monthly all-staff calls and committees and working groups focused on internal culture building.
- Partners with the Diversity, Equity & Inclusion (DEI) team to ensure that engagement strategies are inclusive, respectful, and adhere to our core values; supports and collaborates on DEI-led projects.
- Oversees the content creation strategy for major internal communications channels, such as our intranet, email, and Slack.
- Partners with the Vice President of Communications and Senior Leadership on the internal communication response to crisis communications.
- Partners with IT and Digital Strategies Team to research and put into place critical tools, platforms, and infrastructure to facilitate information sharing among staff.
Staff Management (30%)
- Oversees the Internal Communications team, comprised of an Internal Communications Coordinator, Culture Program Manager, and Internal Communications Writer; Manages contractors and vendors as needed.
- Develops staff by providing career development opportunities with appropriate training, supervision, and mentoring.
- Leads regular team and individual meetings, holds team-building events, and promotes welcoming work environment by modeling inclusive behavior.
- Conducts ongoing supervisory duties, including performance reviews, budget management, and timecard approvals.
- Recruits and hires qualified candidates who fit position requirements and the work environment.
- Promotes change in terms of the expected benefits, as well as removing or lowering the impact of potential obstacles.
- Sets clear team direction that aligns with Earthjustice strategy, mission, and vision.
- Develops staff by identifying and encouraging training and professional development opportunities appropriate to role and creating development plans for all staff.
- Provides staff with consistent performance feedback – both positive and constructive — and acts as a coach and mentor.
- Creates a learning culture, by encouraging debriefing after completion of significant stages of projects.
- Ensures that any direct reports who have supervisory responsibility are properly executing those functions.
- Creates a respectful and inclusive work environment for team and models respectful and inclusive behavior.
- Promptly addresses micro-aggressions and other concerns brought to their attention.
- Resolves interpersonal conflict among team members and brings in outside facilitators as needed.
- Communicates regularly with existing employees and encourages staff to raise concerns and to provide ongoing feedback.
- Creates or identifies strategic opportunities for team building and individual and overall staff engagement with one another in order to strengthen teamwork, interaction and collaboration.
- Values and uses individual differences and talents to improve employee satisfaction and the quality of collective work.
- Celebrates successes and helps team members to understand and manage setbacks.
Communications Leadership Team (20%)
- Represents Internal Communications interests as a member of the Communications leadership team to spearhead and implement organizational policies, and enhance coordination and planning across the Communications Department.
- Works with Communications leadership team to cultivate a positive and welcoming culture within the department, and serves as a positive ambassador for Internal Communications to other departments.
- Attends weekly staff level and director level meetings within the Communications Department and actively contributes to conversations on Communication strategies.
- Partners with Communications Directors to improve information sharing and team building within the department; Leads efforts to share group learning with other departments.
Continued Personal Learning (10%)
- Participates in organization-wide initiatives and trainings that contribute to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.
- Utilizes internal and external resources to support a personal and professional development journey that increases awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
ESSENTIAL SKILLS AND ABILITIES
- Proven experience managing internal communications for a large national organization with multiple regional offices.
- Outstanding organizational skills with demonstrated ability to maintain oversight and prioritize a broad range of communication priorities.
- Deep appreciation and understanding of internal culture building and change management.
- High level of emotional intelligence and commitment to diversity, equity, and inclusion.
- Expansive knowledge of internal communications systems, tools, channels and platforms.
- Excellent verbal and written communication skills; Ability to speak persuasively and build strong relationships internally and externally.
- Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
- Contributes to recruiting, hiring, developing and retaining a diverse and inclusive workforce.
- Candidate may be asked to provide a writing sample as part of the job application process.
Management (Essential Skills)
- Ability to effectively manage and lead a diverse team with emotional intelligence (self-awareness and understanding of the impact of their behavior) and cultural humility (an understanding of the need for additional learning about different cultures, backgrounds and orientation and implementation of that learning in daily management practices).
- Ability to give and receive regular formal and informal feedback in a timely, constructive, respectful, and consistent manner and to incorporate debriefing into the team’s operations.
- Strong team mentorship and communication skills.
- Understands the individual and team strengths and areas for development and develops plans accordingly.
- Commitment to and experience in developing team skills and talents to meet the evolving needs of an organization.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s Degree required. Concentration in communications, marketing, political science preferred.
- Experience: At least eight years of experience in the field of internal communications and at least five years of staff management experience at a large national organization (300+ staff). Management experience in nonprofit/advocacy organizations, media, and community organizing a plus.
- Background in environmental issues, social justice, and other progressive advocacy preferred.
We offer a competitive salary and excellent benefits that are comprehensive and competitive. We also offer an extremely congenial work environment and a casual dress code.
Earthjustice has retained the services of ThinkingAhead Executive Search. Please submit your resume and expression of interest to Chris Spagnola, Senior Recruiter, at firstname.lastname@example.org and Jessica Martinez, Senior Recruiter, at email@example.com.
Earthjustice is driven by a passion for justice, partnership, and excellence. Our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain an inclusive environment where all staff are valued and respected. As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor that is not related to the position.
For positions located within the City and County of San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Job posted: 2019-09-15