Internal Communications Manager

06 Sep, 2021

Jobs

Internal Communications Manager

Petco
San Diego, CA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. Since our founding, we have been trailblazing new standards in pet care, delivering comprehensive wellness solutions through our products and services, and creating communities that deepen the human-pet bond. Over the last three years, we have transformed the business from a successful traditional retailer to a disruptive, fully integrated, digital-focused provider of pet health and wellness offerings. We operate in a large, attractive growth market within an industry that serves many millions of households with pets and represents a rapidly growing addressable market.

 

We operate more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, including a growing network of in-store veterinary hospitals, and offer a complete online resource for pet health and wellness at petco.com and on the Petco app. The Petco Foundation, an independent nonprofit organization, has invested more than $280 million since it was created in 1999 to help promote and improve the welfare of companion animals and through in-store adoption events, we’ve helped find homes for more than 6.5 million animals.

 

We are currently hiring an Internal Communications Manager to join a team that’s focused on high-value, company-wide communication. You will lead and innovate communication, connection and engagement for 27,000+ partners—driving Petco’s transformation into a health and wellness company.

 

What you will get to do: Lead the development and implementation of internal communications strategies, programs, tools designed to communicate with our 27,000+ partners, deepening their Petco knowledge and pride to drive engagement and achieve business objectives.

 

Essential Job Functions 

  • Partner with communications leadership to develop communication strategies and plans to effectively and regularly communicate relevant information to partners throughout the organization.
  • Writes, edits, designs and distributes internal communications materials, presentations and content (e.g., executive announcements, video scripts, speeches, etc.) via various communications channels.
  • Coaches people across Petco on approaches for effective employee communications, providing counsel and support at all levels.
  • Builds strategic partnerships with business leaders across Petco with an emphasis on Human Resources and retail stores.
  • Conducts analysis of internal customer satisfaction, identifies trends and makes recommendations to improve satisfaction.

 

 

Other Duties and Responsibilities

  • Ensure key internal communications processes and protocols are followed.
  • Maintain relationships and coordinates activities with vendors to develop internal communications strategies, plans and content.
  • Partner with communications leadership to provide external communications support as needed.

Education/ Experience:

  • Bachelor’s degree or equivalent in communications, marketing, or related discipline
  • Five or more years of progressively responsible marketing or communications experience or an equivalent combination of education, experience and/or training.
  • A proven communicator with outstanding written, verbal and interpersonal skills.
  • Career path that includes a variety of assignments of increasing responsibility.
  • Demonstrated personal involvement in developing internal communications strategies and in executing those strategies.
  • Experiencing organizing and managing content for large events (500+ people).
  • Experience evaluating, launching, and managing internal communications platforms such as corporate intranets, collaborations tools, and enterprise social networks.
  • Hands-on working knowledge of best practices in the area of online communications, video, print and collaboration tools and media.
  • Clear understanding of business and the role of communications in business.
  • Strong project management skills and ability to balance and lead a diverse roster of activities.
  • Leadership experience is a plus.
  • Experience in internal communications at a retail company is a plus.
  • Knowledge of HR communications and programs is a plus.

 

The successful candidate will: 

  • Analyze Information  
  • Gathers and analyzes the most critical information needed to understand problems.
  • Identifies the key issues in complex or ambiguous problems.
  • Breaks down problems into manageable components.
  • Recognizes symptoms that indicate problems.
  • Demonstrate Credibility
  • Follows through on commitments.
  • Is honest and direct in dealing with people.
  • Acts consistently with stated policies and practices.
  • Does not disclose confidential information.
  • Plan and Execute Efficiently
  • Develops realistic plans (e.g., action steps, timelines) to accomplish objectives (e.g., optimizing staffing schedules).
  • Plans and manages his/her own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
  • Holds him/herself and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
  • Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality.
  • Seek Customer Satisfaction
  • Ensures the accurate understanding of customer needs (e.g., ensures that customer-facing employees ask key questions).
  • Seeks feedback from customers to identify improvement opportunities. Ensures follow-up with customers to confirm problems are solved.
  • Continually searches for ways to improve customer service (including the removal of barriers, and providing solutions).
  • Use Appropriate Judgment
  • Makes sound decisions regarding everyday issues and problems.
  • Chooses from alternatives based on consideration of pros, cons, tradeoffs, timing, and available resources.
  • Evaluates the impact or consequences of actions and decisions (e.g., impacts on sales, customer satisfaction).
  • Makes timely decisions regarding problems/issues requiring immediate attention.

 

 

 

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Learn more here

Job posted: 2021-09-06