Lead Internal Communications Specialist

19 Aug, 2020


Lead Internal Communications Specialist

Alliance Data
Columbus, OH

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Summary

The Lead, Internal Communications serves as the project manager from initial ideation through execution and delivery regarding the development and execution of mass communications strategies, plans and tactics for internal audiences enterprise-wide, including leaders of people and associates. The Lead determines, contributes and manages the creation of communications materials through information gathering; key message development; writing and editing communications; consulting with Creative partners on the visual execution of communications tactics; and coordinating with internal departments and partners. Independently representing the communication function on cross-departmental initiatives and managing updates to senior leadership is also the responsibility of the Lead.

Job Description

Essential Job Functions

Communication Strategy: Development and execution of communications tasks and projects for internal audiences enterprise-wide, such as annual Open Enrollment and other benefits changes/promotions, Diversity & Inclusion initiatives, sustainability efforts and change initiatives that affect large groups of leaders and/or associates. Gather and synthesize information, and develop communications strategies, plans and tactics based on partners’ communication needs and goals, audiences’ needs and available measurement tools. Write and edit communications for a variety of audiences and channels. Utilizes knowledge of Microsoft Office tools such as Word, Excel, Adobe Acrobat, PowerPoint, and Teams to execute daily work. Demonstrates strong interviewing and information gathering skills, the ability to synthesize and communicate information for various audiences to easily consume and understand, and leverage visibility of multiple projects to provide consultation. Provide supporting creative direction and detailed feedback.

Project Management: Accountable for the project management of communication strategies and plans from initial ideation to execution and delivery, serving as the subject matter expert on linking the business intent to the communications and creative output and owning a specialized area and/or high visibility projects. Accountable that all projects are reviewed for errors with strong attention to detail to ensure accuracy.  Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail. Must have outstanding project management skills and the ability to multi-task, including the ability to lead a large number of projects with multiple components, and the ability to deliver work on time, on budget and error-free.

Building Relationships: Build relationships and identify business connections with internal teams to maximize efficiency. Proactively ask questions about business and audience needs by identifying meaningful opportunities to impact both. Collaborate with Communications Delivery & Brand Reputation, Account Management, Creative teams (design and editorial) on timing and delivery of written and designed communications, feedback from internal partners and revised tactics. Own relationships with internal partners who request communications support and counsel them on effective communications solutions. Develops and manages relationships at all levels.  Builds relationships by establishing trust, confidence and credibility with senior leaders, executives, and regulatory bodies. Values effective communication and the importance of building consensus.

Stakeholder communication: Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time with accuracy and attention to detail. Utilizes critical thinking skills to help analyze business issues, collaborates with stakeholders to resolve problems, is strategic, and gains consensus on the best solution. Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners and at leadership Presentations.

Leadership – Invested in the development of associates and their continued success. Take part in teach and learn environment by providing feedback to direct reports and mentoring other specialists. Lead, Coach, motivate, challenge and provide managerial guidance to the team.  Develop and execute training programs for the team. Utilizes excellent communication skills to articulate a strategic vision to the team. Solve problems and make decisions with sound judgement. Provides continuous feedback and completes formal performance evaluations as directed by the organization. Values associate recognition and celebrating the accomplishments of individual team members as well as the overall team.  Lead both direct reports and other associates to accomplish company initiatives.

Reports to: Sr. Manager or above

Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.

Direct Reports: 1 to 2 direct reports

Minimum Requirements:

Bachelor’s Degree or equivalent in journalism, communications or public relations or equivalent related education and/or experience

Five or more years professional work experience in Corporate Communications or Internal Communications

Preferred Requirements:

Master’s in Business Administration or other advanced degree in journalism, communications or public relations or equivalent related education and/or experience

Education Requirements:

Bachelor’s Degree (Required), Master’s Degree


Work Experience

Five or more years


Corporate Communications, Information Extraction, Internal Communications, Key Message Development, Mass Communication

Alliance Data Card Services

Alliance Data’s card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world’s most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.


Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data’s card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data Card Services.

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
  • All job offers are contingent upon successful completion of credit and background checks.
  • Alliance Data is an Equal Opportunity Employer.
  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
  • Alliance Data participates in E-Verify.
  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
  • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.  Applicants with disabilities may contact Alliance Data to request an arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Recruiting Team at TaOps@alliancedata.com.

To learn more, visit www.KnowMoreSellMore.com/careers

Job posted: 2020-08-19