Manager of External Affairs and Communications

24 Aug, 2019


Manager of External Affairs and Communications

Lantern Community Services
New York, NY

Job Description:

The Manager of External Affairs and Communications will have wide-ranging responsibilities and will be involved in many facets of the organization with a goal of increasing awareness of the organization and its innovative, evidence-based approach to providing services in supportive housing and shelter in New York City.  This position will help manage relationships with governmental agencies and community partners, ensure consistent and effective messaging across Lantern’s various internal and external audiences; and oversee Lantern’s volunteer programming.  The Manager of External Affairs and Communications will also research development opportunities and work closely with the Senior Team to coordinate and prepare proposals.  This is a varied and challenging role that requires a motivated, responsive, and detail-oriented communicator, with a flair for relationship-building and a strong commitment to addressing homelessness in New York City.


Classification:  Non-Exempt

Reports to:  Executive Director

Location:  Manhattan with possible travel to Lantern sites in Bronx, Manhattan, Brooklyn, and Queens

Position Type:

This is a full-time position with a regular daytime schedule.  Lantern staff may be asked to change work schedule and hours depending on the operational needs of program sites and the agency.


Essential Functions:

External Affairs/Board Support

Assist with presentations/communications required for outside organizations such as Community Boards or government agencies.

Respond to general phone or email contact from community members or governmental agencies and ensure that concerns are communicated to the appropriate Lantern staff.

Maintain relationships with local political and community representatives, including soliciting funding and fostering positive local community relations.
Represent Lantern in NYC supportive housing industry forums and coordinate its participation in cross sector and other policy influencing opportunities.
Provide support to the Executive Director for all Board meetings including preparing of reports, coordinating onboarding for new members, support for committees, development of agendas, maintaining corporate documents (minutes, resolutions and other record keeping) and communicating with the Board.

Prepare external communications and presentations such as the development of power points, or communication tools for community groups, government agencies or other organizations.

Assist with the design, creation and maintenance of communication materials.
Develop and communicate to staff strategies for responding to media presence at their sites.
Oversee Lantern’s online presence including the Lantern website and Lantern’s social media presence.

Liaise with consultants that provide graphic design, public relations and/or communication services to Lantern.

Development Support

Coordinate the Development Committee and manage the timely writing and submission of fundraising proposals.

Research new funding opportunities and help develop outreach and engagement strategies for approaching such entities.

Assist in developing strategic plans for increasing funding available from government agencies, corporations, foundations and social media platforms.

Assist with the creation and coordination of fundraising events.

Special Projects

Coordinate design and delivery of funded initiatives, as assigned.

Coordinate design and delivery of cross-building special projects focused on targeted capacity building and strategic infrastructure investments


Additional Tasks

Provide administrative support as necessary to the Executive Director.
Participate in regular staff meetings, individual supervision and other meetings as required.
Perform other job-related functions, as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

Bachelor’s Degree in communications, English, journalism, social sciences or related field.

Two years of relevant experience in communications, advocacy or program coordination, preferably in the nonprofit sector.

Excellent writing, communication and organizational skills required.

Familiarity with governmental agencies and non-profit operations a plus.

Track record of building and maintaining productive relationships with internal and external stakeholders.

Proven ability to work independently and take initiative to accomplish tasks and solve problems.

Outstanding organizational skills, with excellent attention to detail and the ability to prioritize deadlines and commitments appropriately.

Demonstrated ability to work as a collaborative team member with a diverse population.

High level of computer skills required including advanced expertise with Excel and Word

Preferred Experience:

Knowledge of supportive or low income housing as well as emergency shelter.

Supervisory Responsibility:  None

Work Environment: 

This job provides services to and may interact at times with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel.  They must also use hands to type, handle, or feel.  The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Some positions at Lantern Community Services have work responsibilities at more than one work site as well as field work in the community.  These employees are required to travel between sites during the work day with physical demands that could include walking up to .25 miles, climbing stairs and carrying work materials that could weigh up to 8 lbs.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.  By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities.  Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Learn more here

Job posted: 2019-08-24