Manager, Policy & Community Relations

29 Dec, 2021


Manager, Policy & Community Relations

United Network for Organ Sharing (UNOS)
Richmond, VA

About the Position

Position Description

The Policy and Community Relations (PCR) Manager serves as a vital member of the team by providing direct management of the department’s primary functional and operational processes.  The PCR Manager also works to advise and support the Director of PCR in efforts involving strategy development and management of the PCR team.  The PCR Manager facilitates the management of key projects of scale and contract deliverables as initiated and/or assigned by the Director.  This includes responsibility for constructive and successful outputs of Committee work.

Key Responsibilities:

Lead a team of Policy and Community Relations (PCR) staff to achieve department goals.  Manage policy development projects and verify the quality and effectiveness of department products.  Be a contributing member of the PCR leadership team; collaborate with other managers to achieve collective success.

  • Manage, develop, and support a team with combined purpose and focus on outcomes.
  • Understand career development goals of team members, provide feedback, and update professional development plan to grow the individual.
  • Foster a supportive environment in which team members work together efficiently and effectively.
  • Be an active contributor on the PCR leadership team by helping set goals and strategy.
  • Foster an environment in which process innovations, continuous improvement, and operational performance assessment become routine.
  • Participate in training and teambuilding exercises, as needed.

Advise national committees on policy development process and opportunities for action.

  • Work closely with the Director of Policy to help guide committees in the development of evidence-based policy proposals that conform to the frameworks established in the Final Rule and OPTN bylaws.
  • Foster the achievement of a consistent policy development process that complies with the OPTN governance and operations plan.
  • Be accountable for policy-related products that meet the high standards established by UNOS leadership.
  • Methods may include organizing subcommittee work groups, participating in project management teams, planning and hosting national consensus conferences, coordinating public forums, utilizing groupware and related technologies that enable virtual meetings, or other events, meetings, or group methods as appropriate.

Facilitate project management of key initiatives, contract deliverables, and meetings.

  • Assist in the generation of various UNOS reports, deliverables, and manage special projects as directed by the Director of PCR.
  • Assist the Director of PCR, as needed, in responding to verbal and written inquiries on various topics related to the OPTN.  Responses may include face-to-face meetings with leadership of other organizations, members of government agencies, and others.
  • Respond to verbal and written inquiries concerning organ procurement and allocation policies.
  • Attend and sometime facilitate regional and committee meetings.  Travel will often be required for these meetings.

Minimum Requirements

  • 5 years of experience in a position that demonstrates progressively responsible competence in health policy, public policy, healthcare-related field, business, and/or research analysis required.  7-10 years of experience preferred.
  • 2+ years of experience managing a team required.

Critical Skills

  • Policy experience at the federal, state, or healthcare organization level is desirable.
  • Relevant experience dealing with both the public and professional health care communities is preferred, particularly in a medical setting.
  • Familiarity with the field of organ transplantation is an added benefit, though not required.

Additional Skills & Qualifications

  • Demonstrate ability to assess and address complex policy and political situations (strong analytical skills).
  • Excellent interpersonal skills and ability to work well with individuals from a wide range of diverse backgrounds, educational levels, and personality types.
  • Possess and foster flexibility and enthusiasm in all personal and professional challenges, as well as organizational change.
  • Understand and promote process improvement principles and display an honest desire in applying them to the full work environment.
  • Proven ability to work in a demanding, fast-paced environment.
  • Strong project and process management skills are required.
  • Possess the ability to skillfully work with all levels of the organization, senior members of the health care profession, high-level federal officials, and transplant professionals including physicians, surgeons, and management.
  • Excellent oral and written communication skills required.
  • Demonstrated capacity for successfully preparing and completing formal reports.  Advanced Microsoft Office and Adobe skills are helpful.
  • Self-motivated, detail-orientated and able to support multiple projects simultaneously.


4-year degree in public policy, health care administration, business or related field, or equivalent level of professional work experience required.  Advanced degree preferred.

Physical Requirements

General office demands

About Us

The United Network for Organ Sharing (UNOS) coordinates the nation’s organ transplant system, providing vital services to meet the needs of men, women and children awaiting lifesaving organ transplants. Based in Richmond, Va., UNOS is a private, nonprofit membership organization.
UNOS members encompass every transplant hospital, tissue matching laboratory and organ procurement organization in the United States, as well as voluntary health and professional societies, ethicists, transplant patients and organ donor advocates.

Top workplace in Richmond since 2014

UNOS is a great place to work! We’re one of only a few organizations to be named a top work place in Richmond by the Richmond Times Dispatch for 8 years in a row.

Virginia Values Veterans Certified

UNOS is V3-certified! V3- Certified companies work with the Department of Veterans Services and other strategic partners to support Virginia’s Veterans.

UNOS Benefits

For information on UNOS, including more information on employee benefits, take a look at the UNOS Employee Benefits Summary.


Must be authorized to work in the US. Sponsorship is not available for this position.

Agency Statement

No Agencies Please.

UNOS provide equal employment opportunity for all applicants and employees. It will not unlawfully discriminate or permit harassment against any employee or applicant on the basis of race, ethnicity, color, religion, national origin, gender, age, disability, familial or marital status, military or veteran status, sexual orientation, gender identity and expression, genetic information, or any other characteristics or classification protected under applicable law (“protected categories”). This policy applies not only to hiring, but also to working conditions, benefits and privileges of employment, training, appointments for advancement, transfers, layoffs, recalls, terminations of employment and all other terms and conditions of employment.

UNOS is also an affirmative action employer. It takes affirmative action to recruit and provide opportunities for advancement to qualified females and minorities, individuals with disabilities, special disabled veterans and other protected veterans. It hires and promotes based on job-related requirements and individual qualifications. Action is taken to ensure the fulfillment of this policy as to all phases of the employment process including hiring, placement, training, upgrading, transfers and/or demotions, recruiting, layoffs and termination of employment.

UNOS invites individuals with disabilities and protected veterans to identify themselves, if they wish to do so. Such communication will be kept as confidential as possible and will be used only in accordance with the law. Candidates may contact the EEO/AA Officer at to self-identify or request an accommodation.

Learn more here

Job posted: 2021-12-29