National Program Manager

07 May, 2023


National Program Manager

Urban Libraries Council
Washington D.C.

The Urban Libraries Council is an innovation and action tank of North America’s leading public library systems. We drive cutting-edge research and strategic partnerships to elevate the power of libraries as essential and transformative institutions.

Libraries are impactful community leaders for democracy, racial equity, economic opportunity, and education and central to the future of healthy cities.

The ULC National Program Manager will catalyze action for meaningful change by strengthening research, engaging with public libraries and capturing data to maximize community impact. This full-time position is located in Washington, D.C. and reports to the Director of Research and Data and Director of Racial Equity and Community Impact.

The Program Manager will have the opportunity to:

  • Manage North American research and programs that strengthen communities and improve data on library impact and provide analysis of their community outcomes.
  • Bolster public libraries’ ability to collaborate, innovate and learn from each other to meet their communities’ needs.
  • Reinforce an understanding of racial equity to support libraries in applying an equity lens at the system level as part of their role building healthy, sustainable communities.

Areas of responsibility:

Develop and strengthen knowledge resources, data visualization and publications | 25%

Develop and support creation of metrics, surveys, reports, ecosystem maps and data to support ULC’s strategic areas of focus, research and grant funded projects.

  • Manage public library surveys and data collection across multiple programs.
  • Support and help facilitate ULC member action teams and discussion groups.
  • Support creation of member knowledge resource, publications and reports.
  • Develop and manage online resources and toolkits.
  • Manage grant reporting, timelines and budgets, if required.
  • Lead project management tracking and reporting.

Manage and support national benchmarking platform and data initiatives | 50%

Manage and support development of field benchmarks, community data, national comparisons, actionable reports, product planning and delivery of capacity building workshops.

  • Manage cohorts of library teams focused on accessing and improving key topic areas – digital equity, anti-racism, summer learning and economic opportunity.
  • Manage participant customer support, communications, feedback and engagement.
  • Manage online knowledge resources and data visualization reports.
  • Support development of a product plan and organize project teams to implement.


  • Bachelor’s degree required, with a minimum of 3-5 years of program management experience executing large scale projects.
  • Preference for candidates with a demonstrated understanding of equity, diversity and inclusion and a demonstrated interest in strengthening urban communities.
  • Experience in content creation and/or development of tools and resources.
  • Knowledge of the nonprofit arena; equitable community impact efforts in anti-racism, democracy, health, economic opportunity; and/or city and library planning.
  • Excellent communication, writing, data management, customer service, facilitation and interpersonal skills.
  • Must be organized, proactive and demonstrate an ability to independently manage multiple priorities in a fast-paced environment.
  • Collaborative attitude, and sense of teamwork required. Willingness to travel.

Salary and benefits: Salary is commensurate with experience. ULC offers employees a comprehensive benefits package including health, dental, disability and life insurance and an employer funded retirement plan.

Hybrid Workplace and Remote Work: ULC is committed to fostering a collaborative environment in a close-knit organization. We are a hybrid team and each of us work in the office two to three days per week. All candidates must either be local or willing to relocate.

ULC Team Statement on Race and Social Equity: We are committed to racial and social equity by contributing to a more just society in which everyone can realize their full potential. This includes holding ourselves accountable for an open environment that encourages honest dialogue and a commitment to anti-racism.

Application: Cover letter and resume should be sent to to the attention of Angela Goodrich, Finance and Administration Executive.

Job posted: 2023-05-07