Organizations and Communities Manager
The National Genealogical Society (NGS) is a membership society based in Falls Church, Virginia, that serves the genealogy and family history community. NGS serves an individual member base of approximately 10,000 professional and amateur genealogists and family historians as well as approximately 500 member organizations including local genealogy societies, libraries, archives, and museums. We foster collaboration and best practices in advocacy, education, preservation, and research. We enable people, cultures, and organizations to discover the past and create a lasting legacy.
NGS is a small-staff organization with five full-time positions supplemented by contractors and editors.
This position may be filled on-site in Falls Church, Virginia, or work from home (WFH).
The Organizations and Communities Manager has a dual role to (A) manage NGS’s genealogical organization membership, as well as (B) implement and manage NGS’s HigherLogic communities and email marketing platform.
Genealogy Organization Membership (50 percent)
This function is similar to a “component relations” manager. The successful candidate will ensure the health and development of genealogy organizations through efficient services, programs, and operational support. The person will manage programs and services to support the needs of genealogy organizations. She/he/they will also develop new benefits for genealogy organizations.
The successful candidate will manage the full membership experience for genealogy organizations. This includes recruiting and retaining genealogy organization members.
The person will be the principal manager of the Delegate Council, working with council leaders to develop meeting agendas, plan council meetings (in-person and virtual), and ensure that follow-up actions are completed.
The manager will execute promotional campaigns showcasing organization member benefits and highlighting member organizations. She/he/they will also be the principal staff person for managing awards for the organization membership base.
The successful candidate will have the primary responsibility to create systems that effectively serve NGS member organizations, including developing organization leaders. She/he/they will assist NGS member organization leaders in improving their ability to operate efficiently and focus on delivering on their missions. The successful candidate will have 5-7 years of experience in component relations and/or membership services.
Essential Duties and Responsibilities
Organization Programs and Content
Organization Membership Marketing
HigherLogic Communities and Email Marketing (50 percent)
This function is a HigherLogic community manager role.The person is responsible for overseeing the implementation and operation of HigherLogic communities and serving as the lead communities manager. In addition, the person will be the primary manager of the HigherLogic email marketing platform (RealMagnet). She/he/they will work with the membership department, marketing and communications volunteers, and other staff to implement automated and push email campaigns.
The successful candidate will have at least three years of experience managing HigherLogic communities and experience with email marketing. The successful candidate is responsible for the development and day-to-day operation of NGS’s online communities, including those currently operating on social media platforms.
The successful candidate will have the primary responsibility to create systems that support member engagement in NGS’s HigherLogic communities, including developing volunteer online community leaders. She/he/they will assist volunteers and users in understanding the technology, learning about best practices in community management, and developing standards and guidelines.
The Organizations and Communities Manager is one of the most visible faces of NGS, interacting daily with members, leaders, and leaders of genealogy organizations throughout the United States.
Essential Duties and Responsibilities
HigherLogic Email Marketing
The majority of work is performed on a personal computer sitting at a desk for long periods throughout the day. Although minimal lifting is required for this position, one must be able to lift boxes of event and conference materials. Travel to NGS conference and member organization meetings is required. Evening and weekend work required, particularly during the height of the conference. Standing for long periods and walking at meetings is required. Ability to remain professional in stressful situations.
Fast-paced, professional environment with moderate noise levels. Must be able to use a computer at a workstation for long periods and to accommodate potentially frequent interruptions. Travel requirements equate to approximately two weeks per year, COVID-19 safety precautions permitting. Currently, most staff are working remotely due to the pandemic which will be reassessed in August 2021. We operate in a Google environment and use Zoom regularly for meetings.
The position is 40-hours per week.
NGS is strongly and actively committed to diversity in its workplace.
Interested candidates should submit a resume, cover letter, and salary requirements to hr@NGS.org. Please include “Orgs/Community Manager” in the subject line.
Job posted: 2021-05-04