Policy Manager

10 Mar, 2021


Policy Manager

San Francisco, CA

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is looking for a Policy Manager for our Community and Product Policy team to help us build and communicate our rules for what is permitted on Twitch. You will report to the Director of Policy for Trust and Safety.

As a policy manager, you will be excited to tackle difficult content moderation questions, balancing the safety and expression needs of our community, our role in the larger gaming and social space, and business and operational challenges. You’ll do fast-paced research, writing, and partner coordination, with some irregular work hours to handle safety-related escalations on our service, including weekends.

You Will:

  • Research, build and communicate global policies that impact broad-reaching issues of safety and expression
  • Critically analyze inputs from internal partners and the Twitch community, to establish long term content and product policy stances, standards, and strategies
  • Construct an updated strategy for incorporating research and metrics into policies
  • Engage externally with subject matter experts and members of the Twitch community
  • Autonomously manage multiple large projects spanning many stages
  • Contribute to investigations of high-profile and gray area policy issues

You Have:

  • 5+ years of expertise in product, content, or public policy, policy communications, operations, or legal with an emphasis on the technology industry
  • Exceptional written and verbal communication skills — As part of your application, you will complete a written policy proposal exercise.
  • Experience engaging with external individuals/entities on behalf of a company or organization
  • Experience working with user generated content and licensed content services and the surrounding policy environments
  • Experience working with consumer technology brands that have a global footprint
  • Demonstrated experience problem-solving in demanding environments

Bonus Points

  • Familiarity with Twitch, our creators, and our community
  • Experience writing scaled online content moderation policies
  • Experience with the content moderation and trust and safety landscape, particularly with regards to live streaming content


  • Medical, Dental, Vision & Disability Insurance
  • 401(k), Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Learn more here

Job posted: 2021-03-10