Program Assistant

11 Sep, 2021

Jobs

Program Assistant

Public Affairs Council
Brussels, Belgium

The Public Affairs Council European office is seeking a Program Assistant with strong organizational skills to support its events and activities in Europe. The ideal candidate enjoys working in a collaborative environment with a strong client focus, is detail-oriented and able to manage efficiently multiple tasks. Key responsibilities include providing marketing and technical support to the office operations (including setting up simple webpages using WordPress), managing internal records and databases using a standard CRM software (including handling event registrations) and providing basic accounting support as needed.

 

This Program Assistant role encompasses 3 main tasks:

 

Administrative support and Client Relationship Management

Using a CRM software, perform data entry, editing and report generation:

 

  • Create, edit, merge and delete company and individual records
  • Create and edit events
  • Link records (main/subsidiary, employment, etc.)
  • Register/unregister individuals for events
  • Create reports (registration lists, etc.)
  • Record bank transfer payments against individual accounts.
  • Update client records with reports of meetings and other activities with Brx staff
  • Keep an annual record of office revenue and activities
  • Raise invoices as needed
  • Help staff with proofreading documents
  • Other admin support tasks as needed

 

Marketing and Technical support

Using platforms like Zoom, Teams, Vimeo or WordPress, provide marketing and technical support to:

 

  • Create and distribute marketing emails
  • Schedule internal and external meetings
  • Create and configure webinars and meetings
  • Monitor live Zoom events and resolve individual and general technical issues
  • Web page generation and editing using WordPress
  • Create and edit registration forms and embed in event pages
  • Edit event recordings, improve audio quality, and publish to Vimeo
  • Archive files to central repository
  • Configure, share and export results of surveys in SurveyMonkey

 

Client communication

  • Register clients in events and other activities
  • Correspond by email with customers re. registrations, invoices, payments, membership, marketing, events, etc

 

This role can be performed virtually and on a part-time basis (20-30 hours/week expected, based on variable workload), but availability during European office hours (9:00 – 18:00 CET) is required.

 

Required Skills

  • Collaborative, team player  
  • Excellent English writing skills
  • Good communication with clients, service providers and other external interlocutors
  • Organized, detail-oriented and able to balance multiple tasks
  • Tech-savvy
  • Experience working with CRM software

 

Preferred Skills

  • Knowledge of Associations Anywhere CRM, WordPress web platform, and previous exposure to Zoom, Microsoft Teams, Vimeo and SurveyMonkey
  • Experience working for a trade association or other association

 

Other Preferred Requirements

  • A bachelor’s degree
  • 5 years of professional experience
  • Availability during European office hours (9:00 – 18:00 CET)

 

Email a cover letter and resume to jsousa@pac.org

 

At the Public Affairs Council we strive to be the place where a diverse mix of talented people want to come, stay and do their best work. We know our organization runs on the hard work and dedication of our passionate and creative team members. We are focused on equality and believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us different and better as a whole.

About the Public Affairs Council

 

Both nonpartisan and nonpolitical, the Public Affairs Council is the leading association for public affairs professionals worldwide. The Council’s mission is to advance the field of public affairs and provide its 700 member companies and associations with the executive education and expertise they need to succeed while maintaining the highest ethical standards. Learn more about the Council at pac.org. 

Job posted: 2021-09-11