Regional Community Manager
Nextdoor is where neighbors turn for trusted connections and the exchange of helpful information, goods, and services. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.
Meet your Future Neighbors
The Community team at Nextdoor believes in the transformative power of connecting strangers who live in proximity to one another into neighbors who live in community with another. Our goal is to create opportunities that allow the magic of community to unfold across both online and offline experiences. We advocate for all of our neighbors in all aspects of decision making across the company, and are committed to providing clear communication and support when new products or policies are introduced. We view leadership from a place of service, rather than a step on a career ladder.
The Impact You’ll Make
As the Regional Community Manager for the Midwest, you’ll bring your unique experiences to serve our neighbors and volunteers who reside within your region. Specifically, you will:
- Become the subject matter expert of all things local in your region. You’ll understand who we should know, who we should partner with, and the critical issues facing the key neighborhoods in your region
- Partner with Nextdoor’s Head of Community to localize and scale our brand advocacy and moderation programs, driving awareness and growth of each across key neighborhoods in your region
- Develop relationships with key community leaders and organizations in your area that focus on a wide range of issues. Conceptualize programs to support the local community needs in accordance with helping Nextdoor achieve its growth goals
- Understand the neighborhood needs of various communities of color in your region and bring ideas about how Nextdoor’s vision might meet those needs through its platform
- Partner with the broader Community team to build and maintain our educational programs, including our anti-bias and anti-racism educational assets
- Conceptualize interesting and inspiring online events, and coordinate logistics with stakeholders to ensure event success. Once safe to do so, you will also be responsible for developing an offline events strategy and calendar to support the Neighborhood Teams community in your region
- Support the team as deputy to the Head of Community, stepping in to drive team operations when needed
What You’ll Bring
- 8+ years professional experience
- Experience in building and/ or nurturing communities struggling with ideological divisiveness and inclusion
- Experience in online community management, content moderation, and content creation, preferably in a B2C environment
- A bias towards action, and the ability to work autonomously and manage multiple projects at a time
- A team-oriented mindset, and the ability to work with a wide range of individuals across different locations and time zones
- Exceptional critical thinking, problem-solving, decision-making and communication skills
- Flexibility, and the ability to navigate a fast-paced and often changing start-up environment
- A passion for community building, and developing human connection at scale
- A commitment to using tech to support anti-racism and gender equity
- You’ve actively participated in an employee resource group (ERG), ideally in a leadership position
- You have experience in training development and facilitation
- A bachelor’s degree, or equivalent
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.
Learn more here
Job posted: 2021-08-29