Senior Analyst, Shopper Relations

26 Oct, 2020

Jobs

Senior Analyst, Shopper Relations

Instacart
San Francisco, CA

ABOUT THE JOB

  • Lead and manage a team of managers who oversee a group of Personal Shoppers to ensure flawless service delivery to our customers daily
  • Own efficiency and quality metrics
  • Help to drive regional growth through launching new coverage areas and shopper acquisition
  • Develop and manage retail partner relationships at the local and regional level
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
  • Initiate and lead processes to ensure qualified applicants join our Personal Shopper team
  • Support local Operations Managers and regional General Managers on special projects for continued operating efficiency and growth
  • Maintain a high Emotional IQ and ability to work with, coach, and manage a diverse workforce
  • Provide an operational perspective to teams at HQ including Logistics and Community Operations to ensure best practices and protocols.
  • Spend up to 50% of time in the field (at retail locations)

ABOUT YOU

  • Bachelor’s Degree or equivalent work experience
  • At least 2 years of formal people management experience
  • Background in retail, finance, consulting, operations, or a similar role at a tech company
  • Strong communication skills, can effectively communicate at the corporate and retail level
  • Ability to interpret data and take a quantitative approach to decision making
  • Comfortable working in a fast-paced and self-motivated environment, enjoys autonomy
  • Experience guiding creative solutions to complex problems
  • High attention to detail and strong execution skills
  • Familiarity with the tools of the trade (eg. Excel, Google Drive)
  • Strong critical thinking ability in technical & non-technical issues
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

Bonus if you…

  • Have advanced experience with Excel
  • Knowledge and experience with SQL and/or Tableau
  • Exposure to P&L ownership, finances
  • Lean/Six Sigma Certification

Learn more here

Job posted: 2020-10-26