Senior Director of Community and Capacity

07 Feb, 2021


Senior Director of Community and Capacity

United Way
Indianapolis, IN

Position Summary

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The Senior Director of Community and Capacity is a member of our Impact department responsible for leading a team to support the capacity of the human service sector and engage with community-based organizations to build trusted partnerships. This position will be responsible for capacity and infrastructure grantmaking, community-based partner engagement, network convening, sector capacity building and leadership development, capacity and engagement data tracking and policy implications related to the capacity of the sector as a whole. The Senior Director will be a part of the Impact Senior Leadership Team and be responsible for working collaboratively to support the overall impact vision. The ideal candidate will demonstrate experience and results in strategic development/implementation, relationship management, and leading a productive and effective team.


Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• LEAD team to meet impact goals around community partner engagement and capacity building, while fostering high level of team performance, team development, trust and collaboration.

• SET THE VISION and regularly refine a vision for our community-based partner relationships and capacity building activities that align with donor intentions, community need, and organizational goals.

• LEAD investment strategy around capacity funding, including facility grants, capital grants, technology grants, contingency grants, capacity grants, and others as needed.

• DEVELOP AND EXECUTE STRATEGY to strengthen community relationships, grow our team’s knowledge of our community, foster partnerships, and build trust in UWCI among community-based partners.

• DEVELOP AND EXECUTE STRATEGY to foster leadership development opportunities in the human service sector.

• DEVELOP AND EXECUTE STRATEGY to build capacity in the human service sector through trainings, mentorship, volunteerism and/or other tactics.

• CONVENE community-based partners and BUILD networks and cohorts around service areas, populations served, and peer learnings and INCORPORATE community voice into strategy and execution.

• MEASURE SUCCESS of identified projects and initiatives ensuring effective systems to track progress, evaluate program components, measure success, and initiate quality improvements.

• COLLABORATE closely within impact team to meet impact strategic goals, as well as across fundraising and marketing teams to meet organizational goals.

• MODEL OUR VALUES through proactive leadership that is visible in daily behaviors.

• Performs special assignments and other work, on an as-needed basis.



To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives.  The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.


Education and/or Experience

• At least eight (8) years of experience working in a relevant field, including human services, leadership development, or community affairs.

• Bachelor’s degree required. Master’s degree preferred. Work experience may substitute for education requirements on a case by case basis.

• Experience managing a team required.

• Experience with strategy development required.

• Experience with grantmaking and community investments preferred.

• Experience using systems thinking to identify barriers and levers for change preferred.

• Experience with relationship management and leadership development preferred.

• Ability to make decisions and advance work with incomplete information and to thrive in an outcomes oriented, continuously evolving work environment.

• Capable of applying adaptive problem-solving skills in response to unforeseen challenges and new assignments.

• Ability to prioritize a wide range of duties and responsibilities, organize tasks, and remain flexible to changing and multiple requests. Ability to adapt to situations and lead in the midst of change.

• Excellent verbal communication skills, with the ability to communicate accurately, effectively, and in ways appropriate to different audiences from grassroots community members to CEOs.

• Strong writer, with the ability to review, revise and synthesize a variety of information and help connect UWCI’s work to broader discussions within the relevant landscape.

• Hard worker with high standards for outcomes and strong value in excellence.

• Ability to work collegially and diplomatically across the organization and audience groups.

Knowledge of the Central Indiana region highly desirable.

United Way of Central Indiana’s team is evaluated on the following core competencies:

• Inclusion

• Courage

• Accountability

• Respect

• Excellence

• Thinking Strategically

• Stakeholder Experience

• Effective Communication

Position Leader:  Chief Impact Officer

Position Leads: Multiple Direct Reports

FLSA Status:           Exempt, Salaried, Full-time

Benefits:         Complete Benefits Package Available

Equal Opportunity Employer

Please apply at

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment.  UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI’s right to assign or reassign duties and responsibilities to this position at any time.

Job posted: 2021-02-06