Senior Manager, External Affairs Strategy and Engagement

08 Jan, 2022


Senior Manager, External Affairs Strategy and Engagement

Capital One
McLean , VA | New York , NY | Chicago , IL | Richmond , VA


Center 1 (19052), United States of America, McLean, VirginiaSenior Manager, External Affairs Strategy and Engagement

In the midst of challenging times, we are beginning to see progress and the light at the end of the tunnel. Focus on innovation and opportunity focused on long term well being for our associates, customers, and communities. On disruption and dreaming of a better way. This is the language of changing things for the better. Of Capital One.

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

This associate on the External Affairs Strategy and Engagement team will lead and collaborate on substantive and significant projects and activities to deliver value. The associate’s work will involve a range of both core and expanded social impact strategy and themes, including but not limited to inclusive growth as a concept, an expanding and modernized view of financial inclusion, supporting regenerative and sustainable environmental innovation in our communities, and additional focus on racial equity and DIB as holistic impact opportunities.

The work will be diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise. It won’t be easy and the bar is high, but the impact of success will be real. Let’s get started.

Responsibilities include:

Opportunity Identification and Leadership:

  • Elevate the business value of strong social impact strategy, leveraging an integrated approach to making the case for bold but simultaneously well managed opportunities to “make a difference”
  • Alongside both business and community stakeholders, collaboratively identify the “new frontiers” of social impact and related expectations in a rapidly changing external and internal environment
  • Collaboratively explore options for expanding our impact ecosystem through enhancing existing key stakeholder relationships, developing new and novel impact partnerships, and amplifying magnetic social impact stories
  • Ensure that Capital One is aware of emerging opportunities in key social impact areas, including but not limited to racial equity, end-to-end ESG, and shared value
  • Leveraging a 360 view and quantitative and qualitative data in particular, prioritize of the frontiers and related projects for maximum impact
  • Connect existing bodies of work in areas such as affordable housing, small business support, and education equity to each other and to new work to ensure maximum impact
  • Leverage best practice benchmarking, external and internal data, networking, and thought leadership to illuminate multi-year opportunities for internal stakeholders to work together toward shared positive outcomes
  • Operate collaboratively with both EA and enterprise partners to integrate findings into both existing and new bodies of work on an ongoing basis

Enterprise Consulting:

  • Serve as a member of an impact-focused internal consulting function for both specifically requested and ongoing collaboration with LOBs, corporate functions, and BRGs supporting mission-aligned social impact opportunities
  • Elevate and integrate Board and senior leadership social impact priorities throughout the broader strategic internal consulting agenda
  • Ensure that elevation of opportunities to respond to the needs of historically underserved communities is a principal component of our value proposition and our delivery in the widest breadth of engagements possible
  • Appropriately incorporate and collaborate with subject matter experts from across External Affairs to ensure that our internal partners have the full support of EA in envisioning and delivering against their impact opportunities
  • Engage with subject matter experts across the enterprise to ensure that counsel is thoughtful and actionable
  • Increase enterprise fluency and facility with data informed and driven social impact strategy and impact evaluation

Stakeholder Engagement:

  • Develop and expand mutually beneficial relationships with a wide array of partners in support of expanding enterprise social impact
  • Elevate strategic and day to day working relationships with internal and external stakeholder groups to operate for impact against our enterprise social impact priorities
  • Continuously build and improve collaborative relationships with teams and stakeholders built on planning, communication, shared wins, and real outcomes
  • Motivate a broad array of internal partners to collaborate with External Affairs in demonstrating Capital One’s corporate identity and mission orientation to both associates and external communities
  • In collaboration with LOB, corporate function, and BRG partners, ensure enterprise associate awareness, and whenever possible, participation in our work
  • Across all work, Capture and share the most relevant associate perspectives with stakeholders wherever and whenever possible

Talent Journey:

  • Engage widely to champion the value and excitement of social impact focused career opportunities and transitions
  • Assist in identifying, recruiting, supporting, developing, and mentoring the next generation of diverse leaders eager for careers dedicated to impact
  • Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates
  • Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future


  • As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

Basic Qualifications:

  • At least 4 years of experience in strategy consulting or at least 4 years of experience in advising internal or external clients, or any combination of the two
  • At least 4 years of experience in creating presentations for multiple types and levels of audiences

Preferred Qualifications:

  • At least 2 years of work related social impact, racial equity, ESG, shared value, or corporate social responsibility, or any combination thereof
  • At least 3 years of volunteer work
  • At least 2 years of work with political, media, or regulatory stakeholders, or any combination of the three
  • At least 1 year of non-profit Board service
  • At least 1 year of experience working at a non-profit
  • At least 1 year of people leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Job posted: 2022-01-08