Senior Manager of Operations

28 Aug, 2021


Senior Manager of Operations

Remote (International)

Role Overview: GiveDirectly is in an exciting period of growth and is looking to bring on a number of Senior Managers to both lead programming across the countries in which we operate, as well as establish operations in new countries. The Senior Manager role will be the primary leader and designer of operations on their respective teams. In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new programs. This is an opportunity to drive impact and innovation in the cash sector at a time when cash is receiving unprecedented attention and interest in the public eye.

Current Senior Manager of Operations openings across GiveDirectly (detailed role descriptions here – updated 8/12)


  • Senior Manager, Democratic Republic of the Congo*
  • Senior Manager, Mozambique*
  • Senior Manager, Humanitarian 
  • Senior Manager, Flex International
  • Senior Manager, Recipient Safeguarding and Advocacy


*Please note, if a country is specified, you must be willing to work from that country office and your offer will be contingent upon work authorization


End-to-end project management

  • Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
  • Design operational models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
  • Define, track, and report operational and efficiency metrics
  • Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk
  • Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

New business development 

  • Ideate, evaluate, and drive new program opportunities, driving end-to-end deal cycle from pitching to launch
  • Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal
  • Identify and pursue fundraising opportunities for new programs
  • Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space

Project and People Management

  • Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects.
  • Directly manage one or more Managers to deliver high-quality operations and programming
  • Create a strong team culture rooted in GD’s values. Cultivate and grow exceptional talent.
  • Establish and maintain high-quality relationships with donors and operational partners
  • Drive communication and alignment across a variety of internal and external stakeholders including GD senior management, donors, operational partners, researchers, and payment providers


Desired Qualifications:

    • Strong interest in advancing the values and mission of GiveDirectly
    • 4-7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics)
    • Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
    • Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
    • Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
    • Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
    • Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
    • Experience and high comfort level working in developing-country or high-risk settings


  • Senior Manager, DRC candidates must be fluent in French (and preferably in Swahili)
  • Senior Manager, Mozambique candidates must be fluent in Portuguese (and preferably Sena)
  • Senior Manager, Flex International candidates are preferably fluent in French
  • Senior Manager, Humanitarian preferably fluent in at least one of the following languages – French, Arabic, Spanish



Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement and commitment to helping all staff develop and grow
  • A competitive salary
  • A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums
  • Unlimited PTO (that we encourage staff to take!)
  • Desk allowance and flexible work location


**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**


NOTE: Applications are considered on a rolling basis. 

Location: Various Locations (see specific role section for more details)

Job posted: 2021-08-28