Sr. Lead Advisor, Field Public Affairs

23 Aug, 2022


Sr. Lead Advisor, Field Public Affairs

Atlanta, GA


The Senior Advisor, Field Public Affairs will identify evolving and emerging stakeholder expectations, provide counsel to Operators and senior business leaders on how to manage those changing expectations and manage crisis in real time. This role requires the ability to manage complex issues with a nuanced approach. The role will work with media, stakeholders, and business leaders.


In addition, this role will utilize research and analytics to identify new stakeholders and the issues important to them. This role will provide proactive public relations and reputation counsel including identifying and fueling the right stories that will positively influence Chick-fil-A’s reputation, and reactive support for real time issues in the field.


Additionally, this person must:

  • Have a strong sense of initiative, be highly responsive and be able to skillfully handle multiple assignments at once
  • Provided trusted counsel to business leaders, partners, Operators and community leaders
  • Develop rapport and trust quickly
  • Thrive in fast-paced environments, while being flexible, collaborative and deadline driven
  • Maintain composure under pressure
  • Have a fundamental understanding of social media, digital platforms and traditional media relations
  • Think creatively about systems and processes, and then ensure proper execution of those processes
  • High attention to detail but also an ability to navigate “grey” areas and make gut decisions


  • Proactively coach and advise Operators, business leaders and others on emerging issues and how to manage them
  • Build personal relationships with Operators and field/operators staff
  • Manage a complex and multi-faceted portfolio of reputation issues
  • When assigned an issue that comes into the PR Hotline, immediately assess and handle the assignment
  • Create or direct agencies to create communication assets including press releases, social posts and stakeholder resources
  • Ensure PR Hotline requests are handled by internal or agency partners in a timely and accurate fashion
  • Initiate and cultivate collaborative relationships with key stakeholders both inside and outside the organization
  • Serve as an accessible, accurate and trusted advisor to internal partners by identifying and sharing key insights that inform their work
  • Cultivate strong relationships with assigned priority markets that results in proactive, strategic support
  • Help create strategies to manage public events like city council hearings, demonstrations, and media events
  • Message train internal partners to speak externally on behalf of Chick-fil-A
  • Identify opportunities to share metrics and learnings within organization

Minimum Qualifications

  • 8 years experience
  • Bachelor’s Degree
  • Media relations and issues management experience required
  • Strong organization and communication skills

Preferred Qualifications

  • 10 years experience
  • Knowledge of Chick-fil-A restaurant operations and Inc. support.
  • Bi or multi-lingual
  • Bachelor’s degree in Public Relations, Journalism, or other communications related field of study

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor’s Degree

Preferred Level of Education

Bachelors Degree


Public Relations, Journalism, or other communications related field of study
Learn more here

Job posted: 2022-08-23