Strategic Communications and Knowledge Manager

17 Jan, 2023


Strategic Communications and Knowledge Manager

The Johns Hopkins University
Baltimore, MD

Johns Hopkins University’s (JHU) Whiting School of Engineering (WSE) is seeking a Strategic Communications and Knowledge Manager within the Office of Marketing and Communications. The Strategic Communications and Knowledge Manager will oversee internal communications and knowledge management strategies and maintain an internal resource hub (intranet) for WSE faculty and staff. The Strategic Communications and Knowledge Manager will help plan, design, implement, manage, and distribute primarily internal communications and an internal communications content strategy across various channels. The person in this role will be supervised by the Senior Internal Writer and work closely with other members of the communications and marketing team in support of a variety of clients across the school.

The Strategic Communications and Knowledge Manager will be provided professional development opportunities as part of a growing MarCom organizational unit.

Specific Duties & Responsibilities

  • Oversee information architecture, content strategy, maintenance, and communications as related to the Whiting School of Engineering internal resource hub (Intranet).
  • Establish content management guidelines for the resource hub to ensure stakeholders are using best practices for knowledge-sharing and internal communications.
  • Work with technical teams and other stakeholders across the Whiting School of Engineering to maintain a high quality, up-to-date, and easily navigable resource hub so all employees can efficiently access the information and resources they need to carry out the strategic vision of WSE.
  • Oversee the future design and development of the internal resource hub to accommodate growth and new initiatives and business units within the school.
  • Provide strategy for and execute strategy of ongoing outreach and communication efforts to stakeholders across the school to ensure consistent usage and updating of resource hub.
  • Maintain internal distribution lists.
  • Update WSE school site with any internal-specific items.
  • Manage communications strategy and execution of a variety of internal communications for a variety of audiences across the school, including internal reports, newsletters, briefings, materials, collateral, emails, alumni communications, and other efforts as assigned.
  • Liaise as needed with communications specialists across the school in support of internal messaging and communication efforts.
  • Provide back-up and support to the Senior Internal Writer.
  • Execute strategies for cross-divisional communication efforts between WSE and other entities across JHU.
  • Develop and maintain an internal communications calendar, ensuring that communications activities are coordinated across functional areas and have consistent messaging, including look and tone.
  • Implement and oversee the review process for all communications.
  • Ensure consistent use of WSE brand standards (identity, voice, tone, etc.) across all projects.
  • Ensure messaging follows established university and divisional guidelines and is uniform, cohesive, integrated, personalized to target audience, and aligned with institutional objectives.
  • Write content for, design, and distribute internal monthly staff e-newsletters.
  • Create and share updates with WSE leadership as needed.
  • Other duties as assigned.

Special Knowledge, Skills & Abilities

  • Excellent written and verbal communication skills with the ability to write clear, concise copy for variety of mediums.
  • Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups, including students, staff, and administrators.
  • Ability to build relationships and work collaboratively with school and division partners.
  • Project management skills, with the ability to effectively manage many simultaneous projects and issues.
  • Demonstrated knowledge of Microsoft applications (e.g., Word, PowerPoint, Excel, Teams, and SharePoint).
  • Experience using content management systems (e.g., WordPress) and email marketing platforms (e.g., MailChimp)
  • Understanding of information architecture and knowledge management best practices.
  • Superior attention to detail; ability to think creatively, strategically, and analytically.
  • Ability to work effectively under deadlines and simultaneously juggle several assignments.
  • Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.


Minimum Qualifications

  • Bachelor’s Degree in related field.
  • Four years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications

  • Bachelors degree in communications, journalism, marketing, or a related field.
  • Experience in communications, marketing, or a related field.
  • Writing experience for variety of platforms.
  • Previous experience working in higher education.
  • Proficiency with SharePoint, WordPress or other tools.
  • Project management certification or experience.

Classified Title: Communications Associate
Working Title: ​​​​​​​Strategic Communications and Knowledge Manager
Role/Level/Range: ATP/04/PD
Starting Salary Range: $61,070-$83,900-$106,710 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Mon.-Fri. / 8:30 AM – 5:00 PM
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: ​​​​​​​Communications
Personnel area: Whiting School of Engineering


Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here:


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.




Job posted: 2023-01-17