Strategic Communications Representative I/II/Senior

20 Aug, 2020


Strategic Communications Representative I/II/Senior

Western Municipal Water District
Riverside, CA

Do you find yourself copyediting event programs and restaurant menus?
Do you watch the news or read social media comments, only to start strategizing about how the information could have been delivered in a more productive manner?
Do you often get referred to as a perfectionist, idealist, adventurer, or pioneer?
Can you help us take our public engagement to the next level?
Want to make a difference in your community?

If you answered yes to these questions, Western wants to learn more about you!

The ideal candidate
We are looking for a skilled public communicator that inspires a shared vision while implementing forward-thinking strategies and tactics. We need someone who isn’t afraid of hard work, brings their “A-game” when it comes to copywriting and storytelling but can also elevate communications with the development and implementation of cutting-edge and comprehensive outreach plans.

Providing an exceptional customer experience is one of Western’s top priorities, and we do that by pairing the consistent delivery of safe, reliable drinking water with outstanding customer service. You must be responsive, collaborative, and accountable to our customers and agency partners, which means exemplifying effective oral presentation and communication skills.

Strong leadership and organizational skills will be critical to your success, as are the abilities to support, coordinate, and manage programs, projects, and public events. Highly qualified candidates must be able to work effectively both independently and as a collaborative team, acting in a lead capacity as assigned.

If you are ready to join a results-oriented, fast-paced team, able to see the bigger picture, have a heightened sense of emotional intelligence, and are aware of local water and community issues — we’d love to hear from you.

Who we are
Western Municipal Water District (Western) is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly one million people across 527-square-miles of inland southern California. Our customers are an essential partner in ensuring long-term water resiliency for our region. Together, the Western team is focused on being the definitive leader in water and wastewater (sewer) services, upholding the highest level of stakeholder trust, and ensuring an exceptional customer experience.

Western’s Strategic Communications department serves as Western’s centralized source of public and community information. Our seat at the table means we work collaboratively to support the entire Western team of departments. We frequently interact with elected officials, executive management, and community leaders to strategically share information with employees, customers, member agencies, businesses, community groups, the public, the media, and other stakeholder groups.

What we are looking for
The Strategic Communications Representative performs a wide variety of customer outreach, community engagement, media relations, and public information activities on behalf of Western. We are looking for a real go-getter with a knack for strengthening relationships in every project—someone who can serve as a liaison between Western and other public agencies, and customer, community, and industry groups.

The Strategic Communications Representative will assist and support the Strategic Communications Supervisor in developing, planning, and implementing comprehensive customer and stakeholder outreach programs that support a variety of water-related topics. In some cases, the Strategic Communications Representative will manage community relations, campaign launches, and grassroots activities, serving as an events coordinator for special events and performing related duties, as assigned.

Western employees within this classification may be asked to work weekends, evenings, and holidays as required to accommodate department needs, in addition to responding as a Disaster Emergency Service Worker.

The Strategic Communications Representative I is the entry-level classification in the Strategic Communications Representative series. Under close supervision, incumbents learn and perform routine duties related to the development, preparation, and implementation of strategic communications, including public information and customer and community engagement activities. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions within this classification usually perform most of the duties required of the Strategic Communications Representative II level but are expected to function under closer supervision as skills are developed. Incumbents typically exercise less independent judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern.

The Strategic Communications Representative II is the fully qualified journey-level classification in the Strategic Communications Representative series. Incumbents are distinguished from the Strategic Communications Representative I by their ability to perform the full range of duties assigned, working independently and exercising independent judgment and initiative. Incumbents exercise independent project management skills and are responsible for planning, developing, and evaluating Western’s strategic communications programs and outreach efforts. Incumbents support the department’s crisis and emergency communications efforts. Incumbents at this level receive only occasional instruction or assistance as new situations arise and are fully aware of the established systems, operating procedures, and policies of the department. This classification is distinguished from the Senior Strategic Communications Representative in that the latter may provide technical and functional direction to lower-level staff.

The Senior Strategic Communications Representative is the advanced and highest-level classification in the series. Incumbents regularly exercise independent and innovative project management skills and are responsible for planning, developing, implementing, and evaluating complex and comprehensive strategic communications programs, including new initiatives. Incumbents may be asked to lead the department’s crisis and emergency communications efforts. Incumbents work under general direction, exercising independent judgment within established systems and procedures. Incumbents perform the most challenging and responsible type of duties assigned within the series involving a wide variety of customer and stakeholder communications programs, community engagement efforts, media relations, and support legislative activities and intergovernmental affairs. Incumbents provide responsible advice and counsel to the Strategic Communications Supervisor and other Western staff on customer and community relations. This classification is distinguished from the lower level classifications in that the incumbent performs more complex assigned work, including new initiatives and providing technical and functional direction over lower-level staff. It can further be distinguished from the higher class of Strategic Communications Supervisor by that classifications’ managerial and administrative responsibilities.

The Strategic Communications Representative series reports to the Strategic Communications Supervisor.

How to apply

Visit Western’s job opportunities webpage to submit an application. Along with your completed application, please upload the following documents in your application submittal:

  1. Letter of Interest
  2. Resume
  3. Portfolio (examples of your previous work)
  4. Completed Supplemental Background (see below)

Supplemental Background

  1. Describe your experience with project management and provide a specific example, including project management software or tactics used to improve collaboration and keep the project on track.
  2. Describe your experience with crisis and emergency communications support and management and provide a specific example.
  3. Western Municipal Water District will be constructing a pump station in an affluent neighborhood in the city of Riverside. Construction will take place in a residential area with a vocal and civic-savvy demographic. Develop a multi-faceted outreach campaign, no more than two pages.

Candidates may use a separate document for each of the supplemental background requests above.  Applications submitted without completing the required supplemental background information will not be considered.

The Recruitment Process
Western is committed to protecting the health and safety of its customers, employees, and prospective employees. In response to the COVID-19 pandemic, Western will be conducting initial interviews in a virtual environment through Zoom technology.

Step One: Candidates chosen to participate in the recruitment process will be contacted by Western’s Human Resources department and invited to participate in an initial virtual interview. This initial interview will consist of a panel interview with internal and external representatives

Step Two: Candidates chosen to move forward in the process will be contacted by Western’s Human Resources department and may be invited to participate in a second interview with the Strategic Communications Director and Strategic Communications Supervisor.  This interview may be conducted in person along with a timed practical exercise.

Step Three: Candidates chosen to move forward in the process will be contacted by Western’s Human Resources department and invited to participate in a final in-person interview with Western’s General Manager and Deputy General Manager.

Step Four: The successful candidate will then be contacted by Western’s Human Resources department to discuss the next steps in the process.

The selected candidate will be considered for placement in the appropriate job classification based on demonstrated qualifications and experience.

For a detailed listing of the typical qualifications, knowledge and abilities required for the positions of Strategic Communications Representative I/II (Flex) and Senior Strategic Communications Representative, please review the full job description located at

Job posted: 2020-08-20