Vice President, Member and Government Relations
The Vice President, Member and Government Relations is part of the Association’s Executive Team (ET) and works under the general direction of the President and CEO, and is responsible for communications, government relations/affairs, key member relations, external communications, marketing, economic development and public relations for the Association, with or without reasonable accommodation.
As a member of ET, the position shares the responsibility for developing and implementing the Association’s vision, mission, values, strategic planning, budget, organization planning and policies. ET members are required to prepare monthly reports, attend monthly board meetings and present before the Board of Directors, employees, members and the general public.
ESSENTIAL JOB FUNCTIONS
- Comply with and supports the Association’s safety philosophy and program; works in accordance with safety rules and company policies as adopted by the Association.
- Lead the Department’s operational planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
- Lead department to ensure alignment with corporate strategic goals and objectives; ensure department barriers are minimized and promotes internal communication; ensure department supports the corporate vision, mission, values and strategy.
- Identify talent management, employee engagement, organizational development needs and leads the development and implementation of such programs and processes.
- Develop the annual work plan and budget by projecting operating expenses and recommending capital expenditures for the next year; continually evaluate departmental expenditures in relationship to annual work plan and budget to maintain acceptable variance parameters.
- Promote positive interaction between the department and other departments by providing communication and training in respect to member and government relations.
- Develop and continuously evaluate department goals, mission, procedures and policies by benchmarking, analyzing, reporting on and making recommendations for continuous improvement and growth of member and government relations.
- Manage the Association’s member relations functions by assuring compliance with tariffs, regulations, and adopted policies; follow the Colorado PUC Regulations governing consumer complaints and related matters.
- Coordinate and implements various community relations activities throughout the Association’s service area and the northern Front Range region.
- Responsible for the development and implementation of a forward thinking public relations / marketing program and progressive programs for members; prepare and direct all publication and targeted communications functions.
- Responsible, on an on-going basis, for maintaining positive working relationships with city councils, county, state, federal government officials served by the Association.
- Monitors state and federal legislative and regulatory developments and advises the President and CEO on its impact.
- Determines an appropriate response to adverse legislative/regulatory actions and partner with relevant industry groups and peer cooperatives to affect change.
- Identifies and retains outside lobbying, where warranted.
- Coordinates strategic meetings with elected officials and regulators at the state and federal levels to advocate the Association’s position on key legislative/regulatory issues.
- Responsible for member meetings including but not limited to the annual meeting, regional meetings, rate meetings and special member meetings.
- Responsible for the oversite of an effective and innovative key member relations program which includes an ongoing basis for carrying out franchise administration functions, acting as Association liaison for municipalities and economic development groups.
- Responsible for economic development functions and duties.
- Assist with the implementation of new business activities by providing recommendations relating to member and government relations.
- Collaborate effectively and successfully with fellow employees to achieve department and company-wide goals and build a team-focused environment.
- Assist in the emergency restoration of facilities during storm or general outages.
- Regular and predictable attendance are essential functions of the position.
- Perform other duties within his or her capabilities as directed by his or her supervisors.
Education and/or formal training needed: Bachelor’s degree in business or marketing or related field is required. Master’s degree is preferred.
Experience needed: Five years in electric utility industry with at least three years of supervisory experience is required. Experience in dealing with customer service issues and general marketing principals is required.
Knowledge, skill and abilities needed: Must possess an extensive knowledge of electric utility industry, cooperative principles and consumer service procedures, journalism, public relations and communications principles and techniques. Must work well with external and internal consumers including board members, employee members and public officials. Must possess a thorough understanding of local, state and federal political processes. Must be skilled in coordinating inter-organizational systems and procedures; highly organized with excellent skills in grammar, business writing, verbal communications, and personal computers. Must possess the ability to prioritize and organize multiple task and assignments and conduct work efficiently in an independent, self-directed manner. Must be familiar with the Association’s policies and procedures, and their practical application concerning connects, disconnects, reconnects, subterfuge, collection, and budget billing, credit card payments, capital credit allocations and retirements, and is able to explain same to consumers. Must have extensive knowledge or be able to gain knowledge of the Colorado Public Utilities Commission, Colorado State Deregulation Laws, and Colorado Revised Statutes pertaining to utilities and municipalities.
Drug/Alcohol: A drug/alcohol test is administered to all job offer recipients, as well as a background check.
Driving: Must possess a valid Colorado Driver’s License and operate a company non-DOT vehicle.
Mental Demands: This employee must be able to work well with the public, Association members, and other Association employees. He/she needs to be able to remember what was done and schedule and prioritize future work, stay alert even when the work is repetitious, and work well with detail. He/she must be able to learn new procedures and equipment, and demonstrate flexibility in all areas. The job may occasionally require ingenuity, problem solving, analytic ability, auditory discrimination, writing ability and imagination. This job can be stressful at times; however, composure must be maintained at all times with members and co-workers.
Physical Demands: He/she must be capable of performing the Essential Job Functions of the position with or without reasonable accommodation.
MATERIALS AND EQUIPMENT USED
Includes, but is not limited to the following: general office and communication equipment including computers, hard wired and cellular phones, copy machine, voltage recorders, digital camera, infrared cameras, software to include, but not limited to: Word, Excel, Access, Outlook, NiSC, Adobe, and others.
The Vice President, Member and Government Relations spends about 80% of his/her time indoors or in a vehicle. The remaining time may be spent outside on facility grounds. Noise level is estimated to be 50-60 decibels.
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NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Job posted: 2020-05-06