People Science
Menlo Park, CA

This is a contract position.

Our client, a major social media company, is looking to add to its growing Media and Online Operations team with Video Specialists in their Menlo Park, CA location. If you are looking for a position where you can add to this fast growing organization, then apply today!


  • Become an expert in the support experience for video creators, public figures, and media companies in social media
  • Develop a deep expertise in video products and how they are being used across constituent groups
  • Serve as the primary video support point of contact for the company’s video creators, public figures, and media companies
  • Support and communicate with video creators and the company’s media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Make informed recommendations to improve the video creator and media company experience with the company’s video products, the supporting workflows, and address areas for product optimizations


  • 2+ years of experience in customer service or account management,
  • 2+ working in the online video or video space strongly preferred
  • Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
  • Industry and business knowledge of video creators, digital publishing and/or media companies preferred
  • Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Deep understanding of online video products
  • Extremely reliable, consistent, agile, and hard-working!
  • BA or BS Degree or higher

To apply:


Job Posted: January 23, 2017