VP, Communications

14 Jan, 2021


VP, Communications

Waste Management
Houston, TX

Equal Opportunity Employer: Minority/Female/Disability/Veteran

 Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 21 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and renewable energy projects.

Why join our team?
At Waste Management, we believe that the proud, caring, resilient members of the Waste Management family are the foundation for our success. As such, we commit to taking care of each other, our customers, our communities, and the environment.  We believe in “Success with Integrity”- essentially, Doing the Right Thing, the Right Way. We commit to being accountable, honest, trustworthy, ethical, and compliant in all that we do. 

  1. Job Summary

The Vice President of Communications will have overall responsibility for design and execution of a comprehensive internal and external Corporate Communications strategy using multiple formats and media to maintain and increase awareness of Waste Management’s culture, key strategic pillars, community goals and achievements, and environmental and business objectives.   We are looking for a leader who has superior strategic communication expertise, creative and financial/business acumen, someone who can build/retain trust and relationships across the organization.  You will have proven experience building out organizational structure to support collaboration, evolving culture and elevating a purpose -driven brand.       

II.  Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned. 

  • Collaborate closely with senior management to design and execute an internal communications strategy, which elevates communications across the workforce.
  • Leverage superior storytelling acumen translating the company’s strategic business objectives into clear, compelling communications for all internal audiences (e.g., executives, managers and the broader employee base) and external stakeholders (customers, media, and shareholders) utilizing different communication tools, and platforms as appropriate.
  • Develop strategic internal and external communication plans and message development. 
  • Serve as the designated point person in all aspects of corporate communications to ensure message continuity, clarity and accuracy. Will integrate departmental strategies with partners in Marketing & Sales, Public Affairs and Government Affairs to ensure alignment on business objectives and collaboration on key messages.
  • Oversees Waste Management’s social impact and community activation strategy. Work with social impact team to execute strategic plans consistent with the organization’s long-term objectives around corporate philanthropy, community engagement and sustainability communications.
  •  Establish metrics and measurement plans to monitor the effectiveness of communications, leverage data and market research to predict budget needs, and provide proactive and reactive guidance.
  • Leverage strategic communications to help shape a culture of respect and integrity and to influence others to perform at their best.
  • Evolve, elevate, and operate a strategic corporate communications function which is proactive and deeply integrated with the business.   Motivate and challenge the Communications team to achieve superior results and effectively collaborate as a high performing function in the organization.
  • Cultivate and maintain positive, productive relationships with high level stakeholders, including internal leaders, financial press, national news media, industry groups and trade associations, vendors and community leaders.
  • Maintain awareness of economic, social and political trends that may affect Waste Management, and make recommendations to key stakeholders to aid in the recalibration of strategies and plans.
  • Develop a comprehensive issues management and crisis communications strategy for the business and play a lead role in the development of enterprise-wide issues management and crisis communications planning.
  • Assess tools and design solutions which engage and connect a distributed work force across its corporate and field locations, including over 1400 sites and 50,000 team members. Messaging and engagement will support business priorities, external factors impacting brand and reputation, and culture shift and change management principles.

III.  Supervisory Responsibilities

This position has direct supervision of 8-10 full-time managerial and salaried employees.     Indirect influence on the market area communications team of approximately 55 members.   

  1. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

  1.   Education and Experience

Required: Bachelor’s Degree, or equivalent experience, in communication, journalism or public relations. Minimum fifteen (15) years of progressively responsible experience and technical know-how in strategic communications in support of marketing and business goals.    Knowledge and experience in a communications leadership role with a multi-billion service brand.  Additionally, at least seven years of community relations or public affairs experience.

Preferred: Master’s Degree, Communications or Public Policy or MBA in addition to required experience.

  1. Certificates, Licenses, Registrations or Other Requirements

None required.

  1. Other Knowledge, Skills or Abilities Required

Setting Strategy

▪ The ability to create and articulate an inspiring vision for the organization, not only for the areas s/he is directly responsible for, but the enterprise.

▪ The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization’s overall strategy.

▪ An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.

▪ The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.

Executing for Results

▪ The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.

▪ Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.

▪ A risk-taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks.

▪ A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always considering what is best for the organization.

Leading Teams

▪ The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.

▪ The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.

▪ A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization’s performance with an attitude of continuous improvement by being open to feedback and self-improvement.

Relationships and Influence

▪ Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.

▪ An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive.

▪ Encourages others to share the spotlight and visibly celebrates and supports the success of the team.

▪ Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization.

  1. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;
  • Required to exert physical effort in handling objects less than 30 pounds part of the workday;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes
  • Normal setting for this job is an office setting, but also requires travel to field locations 

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days

Learn more here

Job posted: 2021-01-14