Impact Manager

### Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the “My Experience” page in the “Resume/CV” field.

Work Location: 100% On-Site

### Position Overview

City Year Philadelphia seeks an Impact Manager (IM) who is responsible for the overall management of the execution of day-to-day operations and achievement for teams of 6-9 or 12-18 Student Success Coaches (also known as SSCs). The IM manages the work of SSCs with the shared goals of keeping students on track to graduate and establishing positive relationships with school partners.

The Impact Manager will coach their SSC teams through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Reporting directly to an Impact Director, the IM is responsible for collaborating with the Impact Department and other City Year colleagues to meet all department and organizational goals. Additionally, the Impact Manager is responsible for curating and supporting transformational school partnerships, community, and external stakeholder relationships to promote and support the long-term sustainability of the site.

### Job Description

Compensation: $50,000 to $56,000 range.
Anticipated Start: August/September 2025.

This is a year-round, in-person, school-based position. IMs are required to work in the schoolhouse a minimum of 4 days a week, except on days they need to attend in-person meetings and/or work outside of the schoolhouse. IMs must be available for afterschool programming. IMs will support two schools and will spend two days at school A and two days at school B every week.

### Application Requirements

Please attach the following documents to your application prior to submitting:

1. Professional resume
2. A separate document answering the following three questions:
   • As an Impact Manager, you’ll lead a team of 6–12 Student Success Coaches in a school setting. Can you walk us through your professional experience directly managing people—whether individuals or teams? Have you been a supervisor or manager of staff before? In what setting? How many staff members did you manage?
   • In this role, you’ll also manage the school partnership by working with principals, teachers, and community partners. Can you share an example of a time you successfully built or maintained an external partnership? What did you do to make it successful?
   • Please provide an example of when you provided critical feedback to someone you managed and how you coached their performance.

### What You’ll Do

#### Student Success Coach Team Management – 30%

• Lead, manage, and coach up to two teams of 6-9 Student Success Coaches (ages 18-25). Currently assigned to the Norristown Area School District.
• Responsible for every aspect of coaching for performance, development, and career planning for every SSC on the team.
• Provide direct coaching to SSCs to deliver tutoring support through academic and personal development activities.
• Inspire and build trust, fostering a connection to City Year’s culture and values.
• Manage team dynamics through personal management plans (SOY, MY, EOY) and biweekly check-ins.
• Co-lead weekly full team meetings with Team Leaders.
• Manage SSC compliance (mandatory training, timesheets, hours completion, absence days).
• Conduct consistent Observation & Coaching of SSCs focusing on instructional strategies.

#### Service Implementation – 25%

• Develop and manage partnerships with school administration to ensure conditions for attendance and course performance interventions.
• Implement City Year’s Whole School Whole Child service model.
• Monitor and analyze student-level data to identify trends and improve support.
• Oversee weekly collection and input of all data (intervention data, assessments, Early Warning Indicator reports).
• Lead bi-weekly Student Progress Monitoring and data reviews.
• Train and support the team to provide a safe and enriching afterschool program (ASP).

#### School Partner Management – 20%

• Communicate with school partners regarding team schedules and absences.
• Collaborate on Whole School Whole Child (WSWC) implementation plans and define mutual goals.
• Lead weekly partnership check-ins with designated school liaisons.
• Regularly participate in school leadership meetings (PBIS, PLCs, climate).
• Foster collaboration with teachers through consistent meetings and progress updates.
• Follow CY and School Partner Emergency Protocols, including mandated reporting.

#### Organizational Initiatives, Site and Impact Support – 25%

• Develop external partnerships in Norristown to promote organizational awareness.
• Actively recruit potential candidates to serve in the Norristown community.
• Participate in Impact Department working groups to develop service improvements and tools.
• Attend and participate in all required site-wide trainings and summits.
• Support site-wide goals including the SSC applicant interview process and stakeholder engagement.

### What You’ll Bring

We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you, we encourage you to apply.

• High school degree or GED required; Bachelor’s Degree or 2 additional years of experience preferred.
• 2-4+ years of direct team management experience with a strong track record of results.
• Experience setting high expectations and holding teams accountable for performance goals.
• Work in education or social service programs strongly preferred.
• Knowledge of large, urban education systems and the Norristown, PA community.
• Effective time management and ability to manage competing priorities in a fast-paced environment.
• Strong track record in building and maintaining relationships with key stakeholders.
• Travel required within Greater Philadelphia; must have access to reliable transportation.

### Benefits

Full-time employees are eligible for all benefits including vacation, sick days, and organization holidays. Currently, City Year offers medical, dental, vision, life, disability coverage, Flexible Spending Accounts (FSA), and 401(k) plans. For more information, click here.

Employment at City Year is at-will. City Year does not sponsor work authorization visas.