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Roundtable: Digital Crisis Management – Winning Back Hearts and Minds

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Roundtable

Brussels
2 October 2019
12:45 - 14:15 CEST

Crises happen when you least expect. Is your organization ready to handle them and engage in difficult conversations with your audiences online?

How do you manage, increase and (if needed) rebuild trust through digital communication tools?

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Featured Topic & Speaker

How can your organization communicate with your audiences in times of risk and uncertainty? Does it have the tools and expertise to handle digital crises and controversies? Public affairs and communications professionals must understand the online ecosystem to effectively manage a crisis, including search engines, social listening platforms and bots.

We will discuss:

  • Developing an online strategic crisis plan, including pre-planned and prepared digital and social media content and “dark sites”
  • Using online polling and message testing to create an impactful rapid response message
  • Best practices for social listening, including monitoring the online conversation among the public, policymakers, stakeholders, employees and the media

Event Location

Public Affairs Council, Square Ambiorix 7, 1000 Brussels

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