Communications Manager, Public Affairs

Communications Manager, Public Affairs

At Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Role

Capital One is looking for a strategic, creative, and results-driven communications professional to join our Public Affairs team. Public Affairs is a cross-functional organization within Capital One’s External Affairs team that leverages best practices across public relations, marketing, political engagement, government affairs, and digital campaign advocacy to enable business growth and mitigate risk.

Working for one of the world’s most recognized brands that is ranked #106 on the Fortune 500 and #15 on Fortune’s 100 Best Companies to Work For, Capital One provides multiple opportunities to learn and grow while engaging with world-class business leaders across the enterprise.

As a key member of the Public Affairs team, you will manage external communications and engagement on topics that bolster Capital One’s reputation while also contributing to public discourse around critical issues including credit access, affordable housing, and business creation. In this role, you will work closely with colleagues across Corporate Communications, Government Relations, Community Impact & Investment, Legal, and various lines of business to design and execute high-impact, integrated strategies that educate, influence, and tell the story of Capital One.

You will play a critical role in project management and stakeholder coordination, partnering not only with teams across the company but also with industry trade associations, nonprofit partners, think tanks, and policy influencers. You will provide real-time, strategic counsel to senior leaders, influence alignment with stakeholders, and support execution of a wide range of external events, earned media, influencer, and digital advertising strategies.

This position requires exceptional judgment, creative problem solving, attention to detail, action orientation, and results focus. A zest for distilling complex issues into compelling stories and a curiosity about perspectives different from your own are essential to the success of this role. Humility, adaptability, and a sense of humor will also serve you well.

Primary Responsibilities

• Contribute to and support the execution of multi-channel reputation campaigns, including pitching stories to reporters, creating digital and owned content, and managing paid and organic amplification plans.
• Identify reputation-building themes mapped to target audiences and conceptualize activation plans to influence desired actions and outcomes.
• Leverage data and insights to inform proactive and reactive programming.
• Contribute to and support the execution of issues advocacy programming in support of legislative and regulatory priorities.
• Drive third-party strategies that harness grasstops, grassroots, and elite influencer impact.
• Conceptualize, design, and execute events that engage core audiences and advance strategic goals.
• Draft messaging and collateral materials on a range of different topics.
• Stay abreast of evolving trends in the political, policy, and national media environment, and apply insights to ongoing strategy and execution.
• Work seamlessly as part of a cross-functional team, in an open and collaborative environment.
• Project manage and coordinate programs across multiple stakeholders.

Basic Qualifications

• Bachelor’s degree or military experience.
• At least seven years of communications experience.
• At least three years of public affairs experience.

Preferred Qualifications

• Experience working with or for elected officials, regulatory agencies, and/or political campaigns.
• Client services experience in a consulting and/or corporate setting, such as a PR agency, trade association, or in-house for a private sector business.
• Experience working in a highly regulated industry such as financial services or tech.
• Experience working with members of the media.
• Experience integrating data and research into messaging and earned media plans.
• Experience designing, planning, and executing events.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• New York City (Hybrid On-Site): $128,300 – $146,400 for Communications Manager
• Illinois (Hybrid On-Site): $119,600 – $136,400 for Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies, please.

Equal Opportunity Employment

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Capital One promotes a drug-free workplace.

Background Check and Accommodations

Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected].

Capital One does not provide, endorse, or guarantee third-party products, services, educational tools, or other information available through this site.

Global Positions

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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