Manager, External Affairs

Job Title: Manager, External Affairs

**Department:** External and State Affairs **Reports to:** Executive Director, External Affairs **FLSA Status:** Exempt **Salary Range:** $98,000 – $108,000 **Prepared Date:** 6/18/2025

Summary

The Manager, External Affairs provides support in furthering the department’s mission of promoting the wireless industry’s position on policy issues at the federal, state, and local level on behalf of, and in coordination with, CTIA’s members. This position requires considerable substantive participation in department projects and initiatives.
The Manager reports to the Executive Director, ACTwireless. In addition, the Manager will serve as a backup to the Executive Director, with the operations of the department’s grassroots advocacy website. The Manager will also liaise and lead CTIA outreach with communities such as the accessibility community as directed by the Vice President, External Affairs.

The Manager assists the senior team in the department with coordinating meetings, developing advocacy documents such as letters, monthly newsletters, social media and website content, gathering data and developing presentations, and providing other assistance as needed. Must demonstrate a strong track record of collaborating with colleagues, a high degree of integrity and forethought in decision-making, and an ability to roll up sleeves to execute relevant projects as needed. Will need to prioritize projects through strategic thinking and effective time management, ensuring high-quality deliverables and execution.

Essential Duties and Responsibilities

*Other duties may be assigned.*

General Communications

– Assist the Department on all aspects of coordinating, organizing, executing, and reporting of pro-business and pro-consumer messaging, whether inside the Beltway, in states and municipalities, or in specifically targeted Congressional Districts as legislative and regulatory issues arise throughout the year. – Compile information for distribution to members, coalition partners, and other interested constituencies on wireless issues. – Produce content for third-party advocacy newsletter, database communications, and third-party packet materials. Draft, proofread, fact-check, and distribute all printed materials with the Advocacy team. – Excellent writing and communication skills with attention to detail, producing final content for review by the Executive Director or the Vice President, as directed.

Accessibility Initiatives

– Manage CTIA’s outreach initiatives with other internal departments and the accessibility community. – Prepare regular correspondence, such as the monthly accessibility newsletter, as directed by the Vice President, External Affairs.

Website & Grassroots Content

– Assist the Executive Director in the development of compelling and informative content on the advocacy website and relevant grassroots activation platforms to build a strong and engaged community. – Familiarity with grassroots software such as Speak4 or other CRM engagement platforms to increase engagement and grow an advocate base for compelling policymaker outreach. – Knowledge of website content management systems, such as WordPress, to track, edit, maintain data, and update content as directed. – Assist with grassroots activations leveraging familiarity with database and analytics tools, knowledge of email best practices, and proficiency in Excel. – Comfortable collaborating with vendors to ensure timely, quality deliverables.

Social Media and Email Communications

– Draft social media copy and images, demonstrating a high level of comfort ensuring consistent and effective communications throughout all channels. – Distill complex issues and public policy positions into effective messaging for external audiences. – Track content performance by analyzing appropriate social data/metrics, insights, and best practices; moderate user-generated content; and optimize future content for maximum engagement.

Grasstops/Third-Party Relations

– Assist the Vice President as directed in working with third parties to ensure that they are educated on CTIA’s issues. – Work with Department staff to plan and execute local third-party events such as partner briefings by preparing agendas, timelines, talking points, and presentations as needed. – Oversee and implement all aspects of monitoring third-party engagement with wireless issues, creating timely concise reports and summaries.

Supervisory Responsibilities

N/A

Competency

To perform the job successfully, an individual should demonstrate the following competencies: – **Project Management** – Strong project management skills. – **Customer Service** – Responds to requests for service and assistance; meets commitments. – **Interpersonal Skills** – Maintains confidentiality. – **Written Communication** – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. – **Teamwork** – Contributes to building a positive team spirit. – **Judgment** – Exhibits sound and accurate judgment. – **Planning/Organizing** – Prioritizes and plans work activities; uses time efficiently. – **Professionalism** – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position. – **Quality** – Demonstrates accuracy and thoroughness. – **Attendance/Punctuality** – Is consistently at work and on time; arrives at meetings and appointments on time. – **Dependability** – Follows instructions; responds to management direction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

– Excellent writing skills – Strong interpersonal skills and the ability to work with large, dynamic groups representing association membership – Organization and ability to produce extensive material and reports within a short time frame – Motivation, hardworking, willingness to travel and work long hours

Computer Skills

Proficiency in database management is preferred.

Education and/or Experience

A four-year degree is required.

Language Skills

Detail-oriented with knowledge of grammar and punctuation. Proficiency in proofreading skills and strong communication skills are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use motor skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require overtime. Candidate must be flexible to work overtime if needed.

Location

CTIA is currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays.

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