Senior Manager, Executive Communications

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a Senior Manager of Executive Communications who will lead executive communications programs and create content for some of our senior leaders. The successful candidate will help build and drive communications initiatives that enable our organization to grow, scale, transform, and achieve our bold business goals — all in service of helping ServiceNow become the defining enterprise software company of the 21st century.

You will bring your experience in storytelling and change management with a mastery of distilling complex information into easily digestible content to the role. You will seamlessly manage competing priorities, be a quick and creative thinker, excel at building relationships, be process-oriented, and bring rigorous attention to detail to everything you do.

You’ll work collaboratively with business partners, leaders, and other stakeholders to create inspiring, effective, and engaging communications that drive awareness and understanding of our strategic business priorities, shape culture, and support employees through organizational changes. You will partner with leaders, key business stakeholders, and the Global Communications team on high-visibility projects and programs for internal and external audiences.

What You Get to Do in This Role

• Lead, plan, and execute on executive communications initiatives, including large-scale organizational changes and other significant changes.
• Support operations and engagement for the Executive Communications team.
• Write various communications for executives and key stakeholders (internal announcements, FAQs, presentations, etc.).
• Build relationships, collaborate across teams, and have a material impact on employee experience across the organization.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in English, journalism, marketing, communications, or related field.
• 10+ years of experience in executive communications, employee communications, PR/corporate communications, or related field.
• Outstanding written and verbal communications skills.
• Excellent planning, organizational, and project management skills.
• Resourceful and motivated communicator who can independently prioritize shifting workloads in a high-growth, ever-changing environment.
• Ability to work successfully through ambiguity and maintain strict confidentiality as this role will work on confidential projects.
• Experience in organizational change or other significant change management communication is a plus.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Learn more here