Communications Coordinator

15 May, 2020


Communications Coordinator

Philadelphia, PA


Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. 


Job Summary:
Responsible for individual contribution to the Employee Communications Specialist team in maintaining the organization, publication, and documentation aspects of Employee Communications or Customer Account Executive (CAE) Communications tools and projects. Interacts with senior executives. Works with moderate guidance in own area of knowledge.

Employees at all levels are expect to:
– Understand our Operating Principles; make them the guidelines for how you do your job
– Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
– Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
– Win as a team – make big things happen by working together and being open to new ideas
– Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
– Drive results and growth
– Respect and promote inclusion and diversity
– Do what’s right for each other, our customers, investors and our communities

Core Responsibilities:
– Reviews and edits content of communications materials to ensure content meets established communications standards, guidelines, and appropriate messaging before publication.
– Maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.
– Writes and reviews communications ensuring that they are fresh, creative, and engaging.
– Manages the organization, documentation, and publication of all customer-impacting content and communications.
– Coordinates with content providers in the design and development of job aids, learning tools, and other communications to enhance user effectiveness.
– Maintains existing documentation to ensure accuracy and relevance.
– Participates in activities designed to improve customer satisfaction and business performance.
– Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
– Other duties and responsibilities as assigned.

Job Specification:
– Bachelors Degree or Equivalent
– Generally requires 2-5 years related experience

Learn more here

Job posted: 2020-05-15