Communications Specialist

Job Description

Overview

The Communications Specialist will support an integrated communications strategy and execution of marketable and timely information about the Organ Procurement and Transplantation Network (OPTN) to members and the public. This individual will bring strong strategic communications consulting, content strategy and development, writing, editing, project management, and organizational skills to contribute to a wide variety of projects.

Responsibilities

• Work closely with department leadership and staff to develop and implement integrated proactive communication strategies and plans to support key initiatives.
• Concept and produce compelling multichannel content designed to reach target audiences and support strategic messaging objectives.
• Promote engagement with content across all owned, paid, and earned channels; use performance data and insights to enhance content campaigns.
• Develop and implement communications strategies to provide education and resources to support patients and UNOS members.
• Develop and implement strategies to enhance the effectiveness of the department and the team.

Qualifications

5 years of relevant professional experience in a communications-related function. Experience in healthcare or health policy communications preferred.

Critical Skills

• Ability to manage multiple projects for a diverse client base
• Ability to work collaboratively in a fast-paced, deadline-oriented environment and adapt quickly as priorities change
• Ability to learn quickly and translate complex material into audience-appropriate communications
• Self-motivated and able to work independently and within teams
• Strong commitment to setting shared expectations and ensuring they are met
• Excellent written, verbal, and visual communication skills
• Demonstrated editorial production skills
• Strong organizational and interpersonal skills
• Attention to detail
• Ability to adapt and optimize copy for multiple channels, including email, social, and paid search
• Thorough knowledge of: Microsoft Word, Excel, Salesforce/Marketing Cloud, SEO (including metadata and keywords)
• Familiarity with the following preferred: SharePoint, project management tools, HTML, content management systems, UX writing, 508 practices

Additional Skills & Qualifications

• Experience developing integrated communications strategies and plans.
• Experience writing and editing editorial news and feature content.
• Experience producing e-newsletters.
• Experience conducting content marketing campaigns.
• Demonstrated experience in an account management role involving routine contact with clients and coordination of a variety of communications products.
• Experience collecting and applying metrics relevant to a communications setting and/or with quality management initiatives, highly preferred.
• Demonstrated proficiency in optimizing web content through search engine optimization (SEO) techniques.

Education

4-year degree in Communications, Marketing, Public Relations, or a closely related area, or equivalent work experience required.

About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork, and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPs, check out: www.esopinfo.org.

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change—regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to fostering diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at [email protected]. Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

Recruitment Fraud Disclaimer

Highlight takes your security seriously. Please be aware that fraudulent actors may attempt to circulate fictitious job opportunities and impersonate our recruiters. The main purpose of these correspondences is to obtain privileged information from individuals.

To protect yourself, keep the following in mind:

• All emails will come from an official @highlighttech.com or @talent.icims.com email address.
• We will never request payment or personal financial information during the recruitment process.
• We will not send job offers via email. All offers are first extended verbally by a member of our recruitment team whenever possible, and then followed up via written communication through official channels.

If you suspect fraudulent activity or have any doubts about the authenticity of an email, letter, or telephone communication supposedly from, for, or on behalf of Highlight, please contact our team directly at [email protected].

Learn more here