Council Relations Manager

## About The Conference Board

Founded in 1916, The Conference Board is the member‑driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think — and act — differently. And everything we do reflects the input of our members and their real‑world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact‑based research and consensus‑driven policy statements to help leaders address their most important business issues.

Because we are independent, non‑partisan, and non‑profit, our work is trusted. If you learned it at The Conference Board, you can count on it.

## What It’s Like to Work Here

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun. Our people enjoy what they do and know their ideas matter.

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose, and commit to each other and to our Members. It’s all about doing our very best — which means we succeed as our Members succeed. Together, we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at [email protected] or call at 212 339 0347. Please indicate your full name, contact information, and the specific accommodation needed.

## Position Summary

The Council Relations Manager is an integral member of the US Council Engagement team, responsible for managing the planning, quality, and execution of Council meetings for a portfolio of 8–10 Councils with a value of $1 million in membership fees, and ensuring a flawless and high‑impact experience for all Members.

## Accountabilities

### Council Meeting Management

– **Plan and prepare** to ensure precise logistics for Council meetings, partnering cross‑functionally as needed, resulting in a high‑quality Member experience.
– **Manage the entire meeting experience** including facility setup, vendor coordination for food, beverages, accommodations, transportation, AV/tech support, materials, and hospitality/entertainment. Meeting formats include TCB offices, Member facilities, hotels or public venues, virtual meetings, and hybrid meetings.
– **Collaborate with Senior Manager** to secure hotel accommodations, meeting space, restaurants, group activities, and ground transportation.
– **Ensure meeting materials** meet TCB standards and are delivered per timeline and channel (12/8/4, Communities).
– **Communicate Member issues** with CRE and Program Director and proactively manage resolutions.
– **Track attendance** and Member feedback.
– **Manage cost forecasts** and execute each meeting within budget.
– **Attend meetings** on‑site in NY as needed; attend remote meetings ad hoc.
– **Seek process improvements** to enhance the Member experience.

### Member Retention Support

– **Track engagement** and retention metrics in CRM (Sugar) for at‑risk, new, replacement, Center affiliates, and previous Members.
– **Identify at‑risk Members** and work with Program Director and CRE on retention or replacement plans.
– **Report engagement data** using TCB systems.

### Assist Council Relations Executive and Program Directors

– **Support proactive engagement** to ensure each Member fully participates and leverages their Council seat.
– **Help develop content plans** connecting TCB resources to Members’ business needs.
– **Ensure written communication** (agendas, etc.) is high‑quality and engaging.
– **Provide Member feedback** promptly to support analysis and continuous improvement.
– **Assist with discussion highlights** to ensure insights are captured and shared. Program Directors write highlights.

## Qualifications

– Bachelor’s degree required.
– Minimum 2–3 years’ work experience, preferably in a customer‑facing role.
– Strong time management skills and ability to manage multiple priorities in a dynamic environment.
– Strong oral and written communication skills.
– Outstanding organizational skills and attention to detail.
– Hospitality or event management experience is a plus.
– Strong team orientation.
– Naturally curious and a quick, agile learner.
– Sociable and service‑oriented.
– Ability to handle unexpected situations professionally.
– Ability to adapt to and initiate change in a fast‑paced, agile environment.
– Working knowledge of MS Office products.

## What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. Benefits include hybrid working capabilities, employer‑sponsored learning and development, advancement opportunities, on‑site health initiatives, a collaborative environment, and a strong sense of camaraderie through sports teams, clubs, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.

**Wage Max:** 68,000.00
**Wage Min:** 66,300.00

Learn more here