Director, Global Public Relations

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a small business owner. There’s something profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.

Here, we all play an integral part in helping business owners, entrepreneurs, non-profits, and individuals succeed by giving them the help and tools they need to grow online. We’re energized by new challenges and new possibilities—and we’re just getting started!

Join us to redefine an iconic brand! Constant Contact has long been a trusted partner to small businesses and nonprofits—but we’re just getting started. As we enter a bold new phase of growth, we’re looking for a visionary and creative external communications leader to redefine how the world sees, feels, and connects with Constant Contact.

As Director of Global Public Relations, you’ll architect and execute a bold communications vision that positions Constant Contact at the forefront of the small business revolution. This is a transformational role for a visionary communications leader ready to shape how millions of entrepreneurs worldwide connect, grow, and thrive.

You’ll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership.

Reporting to the Vice President of Corporate Communications, you’ll work directly with our CEO, CMO, and executive leaders to shape a brand that’s as bold and innovative as the customers we serve.

Key Responsibilities
Architect Brand Dominance Through Earned Media

Pioneer innovative PR strategies that catapult Constant Contact’s visibility and market leadership across global markets.

Collaborate with the Executive Creative Director and Head of Brand to develop and refine comprehensive brand strategy and narrative positioning.

Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape.

Generate game-changing earned media coverage that drives measurable business impact and positions us as the undisputed leader in small business empowerment.

Craft story frameworks that transform how the world understands small business potential and digital marketing innovation.

Build Iconic Thought Leadership

Collaborate with internal communications to create a unified executive presence that drives industry conversations.

Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution.

Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums.

Shape the global dialogue around entrepreneurship, digital transformation, and small business resilience.

Drive Data-Powered Storytelling Revolution

Partner with our market insights center of excellence to transform proprietary research into compelling narratives that capture global attention.

Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority.

Orchestrate perfectly-timed, multi-channel campaigns that maximize the impact of every data story and research initiative.

Turn insights into influence, positioning our research as the definitive resource for understanding small business trends.

Lead Global Communications Excellence

Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance.

Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets.

Create scalable global frameworks that amplify our message while respecting cultural nuances and market dynamics.

Drive measurable PR performance that demonstrates clear ROI and business impact across every market we serve.

Master Crisis Leadership & Reputation Excellence

Develop bulletproof crisis communication strategies that protect and enhance brand reputation during challenging moments.

Lead high-stakes reputation management with decisive action and strategic thinking that turns challenges into opportunities.

Anticipate and neutralize potential risks while building resilient communication frameworks for long-term brand protection.

Command crisis situations with confidence, ensuring Constant Contact emerges stronger from every challenge.

Champion Cross-Functional Innovation

Break down silos and build unprecedented collaboration across marketing and the rest of the company.

Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail.

Drive alignment and accountability across diverse teams while maintaining exceptional standards and brand consistency.

Create systems and processes that scale excellence across every communications touchpoint.

What You Bring
Visionary Experience

8–12 years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and SMB tech space.

4+ years directing complex, multi-market communications programs that delivered transformational business results.

Proven track record of generating breakthrough media coverage in premier business and technology publications.

Demonstrated expertise in executive positioning and internal/external communications alignment.

Strategic Excellence

Master of data-driven storytelling with experience transforming research into compelling media narratives.

Global communications expertise with successful multi-market campaign leadership.

Crisis communications mastery with proven ability to navigate complex reputation challenges.

Exceptional project management skills with meticulous attention to detail and flawless execution standards.

Leadership DNA

Natural cross-functional collaborator who builds consensus and drives results across complex organizations.

Strategic thinker who translates ambitious business visions into executable communications strategies.

Detail-oriented perfectionist who maintains exceptional standards while scaling impact.

Cultural intelligence and global perspective with deep understanding of international market dynamics.

Preferred Game-Changers

Degree in communications, business, or related field.

Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems.

Extensive international market experience.

Proven track record of award-winning campaigns and industry recognition—examples or portfolio may be requested.

The specific salary offered to a candidate may be influenced by factors including experience, education, and work location. Some roles may be eligible for additional on-target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency – All Full-Time Employees: $151,000–$189,000 USD

Why You’ll Love Us

We celebrate differences. We are proud of our culture of diversity and inclusion and continually work to strengthen it. Programs bring us together on important issues and provide educational opportunities.

Join the experts. If you’re passionate about supporting businesses and organizations, this is the perfect spot to share your talent. We’re dedicated to improving our product and enabling the success of businesses, nonprofits, and community groups.

Career growth opportunities. We encourage team members to learn different aspects of the business, take stretch assignments, and seek professional development opportunities.

Generous benefits. Paid time off, competitive benefits, and support for health and well-being.

Hybrid work model. Combines remote work convenience with access to offices for collaboration, live trainings, and social activities.

Application Deadline: 30 days. We may fill this role prior to the deadline.

Equal Opportunity Employer: Constant Contact does not discriminate based on race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status, or any other status protected by law. Accessibility assistance is available via [email protected].

Pay Disclosure Rights: Employees cannot be discriminated against for inquiries or discussion about pay. Disclosure rules follow 41 CFR 60-1.35(c).

Massachusetts Notice: Lie detector tests as a condition of employment are unlawful.

Recruiters & Agencies: Constant Contact will not accept unsolicited resumes and does not pay fees for placements from unsolicited resumes.

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