Global Communications Senior Manager

## Job Description

The Global Communications Manager role is responsible for leading and executing the internal and external communications strategy for our Global Business Services (GBS) organization. This role will create, direct, and implement integrated messaging and communication plans and strategies that effectively engage internal GBS and AECOM audiences—including employees, customers, and partners—across all digital and in-person channels.

This role is also expected to protect, promote, and enhance AECOM’s brand and reputation, support the organization in delivering strong results, align storytelling with key business priorities, and highlight how GBS drives growth, operational excellence, and measurable value while elevating the experience of AECOM’s people and customers. The role supports the business in delivering strong results through storytelling aligned to key business priorities, elevating leadership visibility, enriching the employee and candidate experience, and spotlighting the value GBS brings to AECOM.

This will be a hybrid position including a combination of both remote and in-office, that can be based in, but not limited to: Dallas, TX.

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## Strategic Communications Planning

– Lead global communication strategy development for GBS, aligned to enterprise goals and business outcomes.
– Translate complex business objectives into clear, compelling messaging that supports organizational alignment and business outcomes.
– Ensure communication strategies are inclusive, transparent, and measurable.
– Assume accountability for communication plans, including deliverables, and oversee execution of content to plan.

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## Internal Communications

– Drive the development and delivery of engaging, consistent, and clear communications across GBS globally to foster awareness, alignment, and adoption of programs, policies, and cultural initiatives.
– Maintain clarity, consistency, and alignment of messaging across all internal channels to strengthen understanding and engagement.
– Create content for senior leaders, ensuring their personal voice and tone are captured while driving consistent messaging across GBS.

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## Customer Communications

– Partner closely with GBS leadership to develop clear, transparent communications for internal customers that align with our vision to drive operational excellence and deliver measurable value.
– Ensure stakeholder feedback loops are established, customer feedback is addressed by the appropriate GBS leader, and that feedback is consistently closed out.

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## Leadership & Change Communications

– Collaborate with GBS leadership to develop and deliver compelling executive messaging, strategic updates, leadership announcements, and impactful town hall communications.
– Craft compelling executive messages, leadership announcements, and strategic town halls.
– Elevate the visibility and authenticity of GBS leaders through personalized communication strategies.

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## Branding & Positioning

– Strengthen and elevate the GBS brand internally and externally by showcasing its impact, innovation, and strategic value through compelling storytelling, success narratives, targeted campaigns, and thought leadership initiatives.

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## Channels & Content Management

– Manage and continuously optimize internal communication channels—including intranet, newsletters, digital signage, and video—to maximize reach and engagement.
– Lead the development of high-quality content such as articles, speeches, videos, and presentations that align with strategic priorities.
– Promote innovation in communication strategies and tools, identifying opportunities to enhance experience and effectiveness.

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## Collaboration & Stakeholder Engagement

– Build strong relationships with HR, Corporate Communications, Site Leaders, and Functional Leads to ensure cohesive and integrated messaging.
– Serve as a trusted communications advisor to key stakeholders across the organization.
– Facilitate two-way communication by encouraging feedback loops and measuring communication effectiveness to continuously improve engagement.
– Connect team priorities with client needs, ensuring communication supports strong relationships and service excellence.
– Champion ethical communication practices and reinforce AECOM values across all initiatives.

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## Team Management and Coaching

– Assess team member skillsets and engage them in content creation, stakeholder management, web development, and other areas to support the overall communications strategy for GBS.
– Provide direct feedback on delivery of outputs and coaching to help team members meet their goals.
– Set development plans and manage team member performance to plan.

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## Qualifications

### Minimum Requirements

– Bachelor’s degree in Communications, Public Relations, Marketing, or related field. Master’s degree preferred.
– At least 10 years’ experience in corporate communications, preferably in a global shared service, GBS, or multinational organization, with at least 3–5 years in a leadership capacity within a global or matrixed organization.
– Proven experience in leading internal and executive communications in complex, matrixed environments.
– Exceptional writing, editing, and storytelling skills.
– Strong understanding of change management and employee engagement principles.
– Experience with communication tools such as SharePoint, MS Teams, and video editing platforms is a plus.
– Ability to manage multiple stakeholders across time zones and geographies.
– Strategic mindset with hands-on execution capabilities.
– Proven ability to lead cross-functional projects, manage complex stakeholder relationships, and navigate ambiguity with a solutions-oriented mindset.

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## Additional Information

– This position does not include sponsorship for United States work authorization now or in the future.
– Relocation assistance and/or per diem is not offered for this position.
– Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $100000 to $130000.

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## About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation, and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable, and resilient solutions throughout the project lifecycle—from advisory, planning, design, and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

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## What Makes AECOM a Great Place to Work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects—both in your local community and on a global scale—that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact.

Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration, and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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**ReqID:** J10148004
**Business Line:** Geography OH
**Business Group:** DCS
**Strategic Business Unit:** GBS
**Career Area:** Marketing & Communications
**Work Location Model:** Hybrid
**Compensation:** USD 100000 – USD 130000 yearly

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