Manager, Policy CRM & Political Intelligence

Airbnb’s Story

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home. Since then, it has grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals across nearly every country worldwide. Every day, Hosts offer unique stays and experiences that allow guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb’s Engagement & Infrastructure team (E&I) supports the broader Public Policy department, shaping the legislative, regulatory, and reputational environment in which our business operates. Each group within the department has varying data infrastructure and tooling needs to engage effectively with hosts, guests, politicians, regulators, and opinion leaders. E&I’s technology stack leverages internal and external products that inform the Policy team’s strategies and scale messaging around fair short-term rental regulations.

The Difference You Will Make

This Manager, Policy CRM & Political Intelligence bridges the non-technical external stakeholder-facing work of government relations teams with available tooling infrastructure. You will leverage your expertise in tooling for large distributed workforces (+150 end users) to streamline efforts across lobbying, regulatory compliance, grassroots advocacy, and marketing.

You will support the Policy team with tooling, onboarding, training, and troubleshooting. Additionally, you’ll incorporate end-user feedback into tooling enhancements, drive customizations, and identify new tools as needs evolve.

A Typical Day

• Establish and implement a robust global training and support program for Salesforce CRM and political intelligence tools.
• Define metrics to measure tool adoption for various user groups, identify barriers, and report changes over time. Adjust training programs based on feedback and measurable results to strengthen user confidence and adoption.
• Offer daily support for CRM and political intelligence tools, including onboarding, troubleshooting, training on new features, and escalating issues. This may include virtual meetings across global time zones.
• Provide self-serve reports, analytics, and how-to guides for end users.
• Create and maintain documentation of tooling features, onboarding resources, FAQs, and tooling improvements. Communicate and lead CRM product releases.
• Build relationships with regional Policy teams to understand their needs and translate them into education or product enhancements. Partner with the Senior Manager, Policy Products and Scaling, to shape the CRM roadmap and evaluate new tools.
• Collaborate with internal teams to identify opportunities to expand CRM data infrastructure for diverse program needs, including lobbying, partnerships, and digital marketing.
• Work with the internal Salesforce team to manage feature requests, ensuring smooth planning, scoping, and sprints for global tool management.
• Administer third-party political intelligence tools, manage users, establish reports, and evaluate unused features to enhance end-user work.
• Conduct discovery with regional teams to identify tooling needs and write requirements for development.

Your Expertise

• 8+ years of experience supporting political or governmental organizations with technology products for lobbying, relationship management, compliance, analytics, or marketing.
• 4+ years of experience developing CRM onboarding, training, and support programs.
• Passion for training and experience building agile training programs.
• Proficiency in data visualization and reporting, with experience training end users on reporting resources.
• Ability to present data to help stakeholders make informed decisions.
• Commitment to modeling inclusive behavior.
• Familiarity with digital marketing and communications tools.
• Experience with Salesforce CRM, Quorum, Mixmax, and/or Phone2Action is a plus.

Your Location

This position is US-Remote Eligible, with occasional office work or offsite attendance as agreed upon with your manager. You must live in a state where Airbnb, Inc. has a registered entity. Check the up-to-date list of excluded states before applying.

Our Commitment to Inclusion & Belonging

Airbnb values diversity, believing it fosters innovation and engagement. We encourage applications from all qualified individuals.

For candidates with disabilities requiring reasonable accommodations, contact us at [email protected] with your full name, the role you’re applying for, and the assistance needed.

How We’ll Take Care of You

Airbnb job titles span multiple career levels, with base pay dependent on various factors such as training, skills, experience, and market demands. Additional compensation may include bonuses, equity, benefits, and Employee Travel Credits.

Pay Range:
$142,000—$169,500 USD

Learn more here