Senior Internal Communications Manager – Go To Market (GTM)

Senior Internal Communication Manager
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom, and more.

We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

The Senior Internal Communication Manager will develop and execute communication strategies for PagerDuty’s Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences, building consistent, compelling communications that keep teams engaged and informed.

We’re looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment.

This role will be required to come into our San Francisco offices 2 times per week.

Role Responsibilities
Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals.
Build and expand communication platforms for the Chief Revenue Officer (CRO).
Craft key messages and narratives for a global audience, tailored by region and audience.
Create, execute, and measure content across email, Slack, video, and other channels.
Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
Manage customer communications on critical matters by teaming with the CRO and Chief Customer Officer.
Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
Build stakeholder relationships and incorporate feedback into communication strategy.
Find creative ways to engage hundreds of GTM personnel, from customer wins to organizational news.
Moderate large-scale meetings, including content, Slack monitoring, FAQs, and KPI reporting to leadership.
Partner with other Communications leaders to align GTM messaging with the broader executive team.

Basic Qualifications
Bachelor’s or Master’s degree in Business, Marketing, Communications, or equivalent experience.
7+ years of experience in communications, spanning internal, external, executive, or enablement communications.
Proven track record launching and managing communication plans and campaigns, with metrics-driven iteration.
Experience partnering with GTM or executive leaders on positioning and change management.
Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content involving multiple personas, industries, and products.

Preferred Qualifications
Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.
Experience managing a communications calendar and distribution lists across groups.
Comfort operating in a fast-paced, agile, results-oriented environment.
Strong program and project management skills.
Familiarity with Zoom Webinars, Google Workspace or Microsoft Office Suite, Slack, and email communication tools.

Compensation
The base salary range for this position is $114,000 to $191,400 USD.

This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine compensation based on factors including market location, job-related knowledge, skills, competencies, and experience.

Your recruiter can share more details about the specific offerings for this role, as well as the salary range applicable to your primary work location during the hiring process.

Hesitant to Apply?
We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application.

If this isn’t the right role or the right time, sign up for job alerts.

Where We Work
PagerDuty operates a hybrid work model with offices in eight major cities:

Atlanta
Lisbon
London
San Francisco
Santiago
Sydney
Tokyo
Toronto
While we offer flexibility within our established locations, we cannot employ candidates residing in certain regions.

Location Restrictions
Australia

Northern Territory
Queensland
South Australia
Tasmania
Western Australia
Canada

Alberta
Manitoba
Newfoundland and Labrador
Northwest Territories
Nunavut
Prince Edward Island (PEI)
Quebec
Saskatchewan
Yukon
United States

Alaska
Hawaii
Iowa
Louisiana
Mississippi
Nebraska
New Mexico
Oklahoma
Rhode Island
South Dakota
West Virginia
Wyoming
Candidates must reside in an eligible location, which may vary by role.

How We Work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be a Dutonian.

People Leaders at PagerDuty are responsible for creating high-performance environments that drive accountability. PagerDuty has four key dimensions that define Leadership Impact:

Lead Self
Lead the Team
Lead the Business
Lead the Future
Each dimension includes three associated competencies that provide leaders with a shared framework for development, career progression, promotion, and succession planning discussions.

Our Manager Expectations serve as a practical guide to help managers understand their responsibilities, prioritize effectively, and drive engagement and performance.

What We Offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Country-specific details are available on our benefits site.

Your Package May Include
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
Employee Stock Purchase Program (ESPP)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days and HibernationDuty, company-wide paid days off in addition to PTO
Paid parental leave:
22 weeks for the pregnant parent
12 weeks for the non-pregnant parent
Some countries may offer longer leave periods in accordance with local laws
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure.

About PagerDuty
PagerDuty, Inc. (NYSE: PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.

With a generative AI assistant at its core, PagerDuty enables teams to:

Detect and resolve issues in real time
Orchestrate complex workflows
Drive continuous improvement across digital operations
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is:

Great Place to Work Certified™
A Fortune Best Workplace for Millennials
A Fortune Best Medium Workplace
A Fortune Best Workplace in Technology
A top-rated product on TrustRadius and G2
Go behind the scenes on our careers site and follow @pagerduty on Instagram.

Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities during the job application process. If you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Apply here